Horrible customer service Mondo and Telkom

So after complaining about my service received from Mondo yourll advise me (the customer) to collect all recordings from your third party and supply you with the information. This is just rediculous iam going to take this future till you collect this dam phone and any invoicing and charges charged to myself reversed. I firstly don't get what you offered me and when I want to return it yourll make it difficult to do so. Iam reporting this to the consumer goods and services ombudsman.