MM
Megan M
1 reviews | Active since Sept 2023
06 Sept 2023, 10:05
Horrible customer service from Mondo and Telkom.
On the 22nd June I was called by a third party offered a phone I recieved the phone 3 days later I called to say I am not satisfied they said they would collect it. They never did I called two more times after that no answers no one can help I tried to cancel they said I will need to pay the contract out I tried to return it to the outlet mobile Telkom store they refused. I reversed all the debt orders only then did I hear I was handed over to new debt collections. This service is dispicable and disgusting, why not just assist me, no one does and then I just get handed over and this affects my credit. Can someone please rectify this ASAP.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
06 Sept 2023, 13:34Hi Megan Malgas,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO434426
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO434426
Regards,
The Mondo Team
Mondo's reply06 Sept 2023, 13:34
Official
Hi Megan Malgas,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO434426
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO434426
Regards,
The Mondo Team
MM
Megan M's updateReviewer Update
13 Sept 2023, 09:32On the 7th of September someone called me asking for a reference number, I gave them all the information I had on me.
Today is the 13th my query is still not sorted out, my credit score is still affected and the phone is still not collected!!!!
How sincere is this when this matter is not treated with urgency.
Today is the 13th my query is still not sorted out, my credit score is still affected and the phone is still not collected!!!!
How sincere is this when this matter is not treated with urgency.
MM
Megan M's update13 Sept 2023, 09:32
Reviewer Update
On the 7th of September someone called me asking for a reference number, I gave them all the information I had on me.
Today is the 13th my query is still not sorted out, my credit score is still affected and the phone is still not collected!!!!
How sincere is this when this matter is not treated with urgency.
Today is the 13th my query is still not sorted out, my credit score is still affected and the phone is still not collected!!!!
How sincere is this when this matter is not treated with urgency.
Mondo's replyOfficial
14 Sept 2023, 10:36Hi Megan,
Kindly note that proof of communication (not just the reference number) between the customer and Telkom Direct is required for Mondo to log a collection.
This is to determine that you called Telkom within the cooling-off period for Mondo to cancel.
Regards,
The Mondo Team
Kindly note that proof of communication (not just the reference number) between the customer and Telkom Direct is required for Mondo to log a collection.
This is to determine that you called Telkom within the cooling-off period for Mondo to cancel.
Regards,
The Mondo Team
Mondo's reply14 Sept 2023, 10:36
Official
Hi Megan,
Kindly note that proof of communication (not just the reference number) between the customer and Telkom Direct is required for Mondo to log a collection.
This is to determine that you called Telkom within the cooling-off period for Mondo to cancel.
Regards,
The Mondo Team
Kindly note that proof of communication (not just the reference number) between the customer and Telkom Direct is required for Mondo to log a collection.
This is to determine that you called Telkom within the cooling-off period for Mondo to cancel.
Regards,
The Mondo Team