1 reviews | Active since Oct 2021
HORRIBLE CUSTOMER SERVICE
Canceled a phone contract I took up with MTN and Mondo. To start with the delivery took two damn weeks it was a nightmare with a lot of back and forth. Not sure if the issue is with DSV or communication between the two partners but it wasn't a pleasant ride. Eventually got the phone on the 2nd week. Took it back to an Mtn store as advised. Been waiting for confirmation that it's canceled. 6th week now and they advised the turnaround time was 14 days. Then someone else advised it was 4 weeks, been calling every week after the 4th week. They are still waiting for the RMA number and the query has been escalated twice with no feedback. Asked to speak to manager and it was advised I'm gonna be called back. No callback. Asked for the complaint line and the consultant gave me a non existing number. What a nightmare to deal with you guys. I am very much disappointed. On the other hand I keep on receiving emails that I am in arreas and on my credit score, it reflects as though this application was run against me, I need that disputed.
I am A Very UNHAPPY Customer. Please process this cancelation and the disput
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO250492
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO250492
Regards,
The Mondo Team
Trust you are well.
Thank you for taking my call.
As discussed, please note that there is a delay with confirmation of the RMA number from the MTN warehouse team, as the device collection from the store was cancelled.
I have sent another request to the warehouse team advising that the device was returned last month at the Greenacres Mall.
I will also contact the store to find the whereabouts of the device in question.
You may send your document to ***
Have a good day further.
Kind Regards,
The Mondo Team - Nicole
Trust you are well.
Thank you for taking my call.
As discussed, please note that there is a delay with confirmation of the RMA number from the MTN warehouse team, as the device collection from the store was cancelled.
I have sent another request to the warehouse team advising that the device was returned last month at the Greenacres Mall.
I will also contact the store to find the whereabouts of the device in question.
You may send your document to ***
Have a good day further.
Kind Regards,
The Mondo Team - Nicole
Trust you are well.
Please note that we have just received confirmation from the warehouse team, advising us that the order was successfully returned to the MTN warehouse.
A cancellation was immediately sent to the MTN Cancellations Dept.
We will update you on the progress of the cancellation.
Have a good day.
Kind Regards,
The Mondo Team - Nicole
Trust you are well.
Please note that we have just received confirmation from the warehouse team, advising us that the order was successfully returned to the MTN warehouse.
A cancellation was immediately sent to the MTN Cancellations Dept.
We will update you on the progress of the cancellation.
Have a good day.
Kind Regards,
The Mondo Team - Nicole
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team