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Maki S

1 reviews | Active since Sept 2018

03 Oct 2018, 19:10

Horrible customer service

Monsoon has the worst customer experience ever. From the beginning of the contract they were never honest with us. First the package details they offered us was not was what discussed over the phone, and they keep deduct incorrect amount. And when we try to address the matter they send us from pillar to post with email addresses that don't work and always say we'll get back to you

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Replies (4)
Mondo
Mondo's reply04 Oct 2018, 07:46
Official

Good Day Maki,

Thank you for raising your query with us.

Kindly note that we are attending to your query with the utmost urgency.

We will be in contact with you shortly.

Kind Regards,

Mondo Team

Mondo
Mondo's reply10 Oct 2018, 09:39
Official

Good Day Maki,

Kindly note that we have attempted contacting you with regards to your Telkom query with no success.

Please provide alternate contact details so we may contact you to discuss this matter.

Kind Regards,

Mondo Team

Mondo
Mondo's reply15 Oct 2018, 09:42
Official

Good Day Maki,

Kindly note that we have still not been successful in contacting you regarding the above matter.

Please provide alternate contact details so we may contact you to discuss the query.

Alternatively please respond to our email as we would like to help resolve this ASAP.

Thank you

Kind Regards,

Mondo Team

Mondo
Mondo's reply24 Oct 2018, 11:46
Official

Good Day Maki,

As per your discussion with Kimona, your Telkom query has been resolved.

We are reimbursing you for the inconvenience caused to you.

Thank you for allowing us to resolve your query. It has truly been a pleasure chatting to you.

Kind Regards,

Mondo Team