GZ
GUGU-ELIHLE ZWANE

1 reviews | Active since Aug 2015

26 Mar 2022, 10:03

Horrible after sales experience

This is the worst experience I've had ever. From the time the device was delivered its been a nightmare. I was offered a contract for 140GB including a plug in router. That sounded like a good deal plus I wanted something for my boys as they constantly ask I hotspot them and drain my battery. The sales agent didn't disclose that the 140Gb =30 gigs you tube data, 75gigs night time and the rest is any time data. Like seriously? Who stays up in the wee hours of the morning to connect. I asked to cancel the contract and I was told to drop off the router and sim at any mtn store. I drove to about 4 mtn shops and I was turned back. Told they were a franchise. Momdo called and promised that they will collect the router after I complained about this. Was promised a call back on the 22nd to confirm when collection will take place. I'm still waiting for that call. Now they have the audacity to debit my account after I cancelled within the 10 days cooling off period! My emails go unanswered in the meantime I'm waiting for an uncapped package from them! What a drag! Selene is quick to ask for her service to be rated yet, she renders none. CPA is violated alot by this company. And the MTN deco on Twitter is no help too

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Replies (2)
Mondo
Mondo's reply26 Mar 2022, 13:03
Official
 
Good day Gugulethu,
 
Thank you for taking the time to write to us about your MTN collection.
 
We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
 
Your Case Number is: RCO202870.
 
Regards,
 
The Mondo Team  

 
Mondo
Mondo's reply10 Aug 2022, 14:57
Official
Hi Gugu-elihle,

Trust you are well.

Please note that your MTN account has been credited.

Credit Reference Number: SR# *** - MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team