TM
Tebalelo M
1 reviews | Active since May 2023
18 May 2023, 13:06
Horrible!!!!!
I have been dealing with a cancellation of a product i have never even opened since February to date. The process is still not done, I have not received any refund and I still get debited.
This whole issue caused by one of their consultants who in my View contravened the FAIS act as they did not sell me the Item on factual information as per their FAIS Disclosure document.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
18 May 2023, 13:23Hi Tebalelo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO397365
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO397365
Regards,
The Mondo Team
Mondo's reply18 May 2023, 13:23
Official
Hi Tebalelo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO397365
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO397365
Regards,
The Mondo Team
TM
Tebalelo M's updateReviewer Update
21 May 2023, 06:48Since I have posted this review,I have not been contacted by anyone from Mondo.....worse of all is instead of being refunded ,I got debited almost R13 000 by them.
TM
Tebalelo M's update21 May 2023, 06:48
Reviewer Update
Since I have posted this review,I have not been contacted by anyone from Mondo.....worse of all is instead of being refunded ,I got debited almost R13 000 by them.
Mondo's replyOfficial
29 May 2023, 14:22Hi Tebalelo,
Trust you are well.
Please note that an urgent credit request has been sent to the MTN management team to prioritize the credit.
Once we receive an update, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that an urgent credit request has been sent to the MTN management team to prioritize the credit.
Once we receive an update, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply29 May 2023, 14:22
Official
Hi Tebalelo,
Trust you are well.
Please note that an urgent credit request has been sent to the MTN management team to prioritize the credit.
Once we receive an update, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that an urgent credit request has been sent to the MTN management team to prioritize the credit.
Once we receive an update, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
TM
Tebalelo M's updateReviewer Update
12 Jun 2023, 08:24As i stated initially HORRIBLE SERVICE!!! Even after the above commitment from Mondo a credit has still not passed this is 14 days after whoever responds to these reviews said the Credit was passed!!
TM
Tebalelo M's update12 Jun 2023, 08:24
Reviewer Update
As i stated initially HORRIBLE SERVICE!!! Even after the above commitment from Mondo a credit has still not passed this is 14 days after whoever responds to these reviews said the Credit was passed!!