********** SERVICE

I was contacted by Mondo at the end of August for a MTN upgrade. Unfortunetaly it was an LTE router that does not work where I live. It was returned within the cooling down period. The contract was to be cancelled without disabling my current data contract. I contacted them when I realised the contract was not cancelled. I was contacted by Prince Ndlovu and he was very friendly. Unfortunetaly it is now Novemeber and still this is not completed. First they had no proof that it was returned. I send them the waybill and got the info needed on DSV waybill site to confirm that it was delivered and received by MTN. Then I was told MTN had to cancel this. NOW I am told MTN by one operater and then DSV by another operater has to complete and cancel this. Only to be told a short while ago that if they cancel this I will be without data. O and before I forget that it would be better if I went to a branch to do my upgrades. This for somebody who lives far out of town and can only go into town once a month with a lift. REALLY FREAKING AWESOME!!!! This was not what I was told from the start. THIS HAS TO BE THE ABSOLUTELY WORST COMPANY THAT I HAVE DELT WITH AND THE PROBLEM IS THAT THEY ARE DRAGING MTN'S NAME THROUGH THE MUD AS WELL!!!!!!!!!!!!!