NM
NATASHA M
1 reviews | Active since Jan 2023
24 Jan 2023, 09:34
Honestly the worst
Such a terrible experience, they sold me 1 thing and delivered another. They gave me 1 price during the sale and then tried to bill me something else. I asked for the recordings of the calls and then was told I’d have to go in-store to Telkom but none of the communication was made with Telkom, it was with Mondo. I’m not even sure if they’ve correctly done the cancellation process. Would definitely not recommend to anyone.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
24 Jan 2023, 09:46Good day Natasha,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO336049
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO336049
Regards,
The Mondo Team
Mondo's reply24 Jan 2023, 09:46
Official
Good day Natasha,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO336049
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO336049
Regards,
The Mondo Team
Mondo's replyOfficial
15 Feb 2023, 12:08Hi Natasha,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply15 Feb 2023, 12:08
Official
Hi Natasha,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
NM
NATASHA M's updateReviewer Update
06 Mar 2023, 17:18Mondo,
As I mentioned in my review, the cancellation has not been done correctly.
I lodged the cancellation the day after I actually received the product in December 2022. I cancelled the account within the cancellation period. I was told if anything was deducted from my account I would be refunded or the charges would be reversed if not deducted from me yet.
15/02/2023 you stated the contract has been successfully cancelled. Please explain why on Saturday 04/03/2023 I received a ridiculous invoice from Telkom trying to charge me for a product I never used and cancelled very early into the allowed cancellation period?
I call your customer service number and get told to deal with Telkom directly. Telkom tells me to deal with you as that’s who I’ve been dealing with and who initiated all of this. By some grace I’ve found a decent Telkom employee who has tried to help me and escalated this issue up, but once again I must explain the issue to another party and hope the person who calls me back will be able to assist me to fix your mess.
The amount of time and effort I’ve had to put in to try and get this rectified and nothing has been fixed.
Explain to me how you will be rectifying this issue?
I don’t want a phone call from you or any of your representatives, I’m tired of hearing your lies. You have my details, an email shall suffice.
Consumers beware, this is a horrible company to deal.
As I mentioned in my review, the cancellation has not been done correctly.
I lodged the cancellation the day after I actually received the product in December 2022. I cancelled the account within the cancellation period. I was told if anything was deducted from my account I would be refunded or the charges would be reversed if not deducted from me yet.
15/02/2023 you stated the contract has been successfully cancelled. Please explain why on Saturday 04/03/2023 I received a ridiculous invoice from Telkom trying to charge me for a product I never used and cancelled very early into the allowed cancellation period?
I call your customer service number and get told to deal with Telkom directly. Telkom tells me to deal with you as that’s who I’ve been dealing with and who initiated all of this. By some grace I’ve found a decent Telkom employee who has tried to help me and escalated this issue up, but once again I must explain the issue to another party and hope the person who calls me back will be able to assist me to fix your mess.
The amount of time and effort I’ve had to put in to try and get this rectified and nothing has been fixed.
Explain to me how you will be rectifying this issue?
I don’t want a phone call from you or any of your representatives, I’m tired of hearing your lies. You have my details, an email shall suffice.
Consumers beware, this is a horrible company to deal.
NM
NATASHA M's update06 Mar 2023, 17:18
Reviewer Update
Mondo,
As I mentioned in my review, the cancellation has not been done correctly.
I lodged the cancellation the day after I actually received the product in December 2022. I cancelled the account within the cancellation period. I was told if anything was deducted from my account I would be refunded or the charges would be reversed if not deducted from me yet.
15/02/2023 you stated the contract has been successfully cancelled. Please explain why on Saturday 04/03/2023 I received a ridiculous invoice from Telkom trying to charge me for a product I never used and cancelled very early into the allowed cancellation period?
I call your customer service number and get told to deal with Telkom directly. Telkom tells me to deal with you as that’s who I’ve been dealing with and who initiated all of this. By some grace I’ve found a decent Telkom employee who has tried to help me and escalated this issue up, but once again I must explain the issue to another party and hope the person who calls me back will be able to assist me to fix your mess.
The amount of time and effort I’ve had to put in to try and get this rectified and nothing has been fixed.
Explain to me how you will be rectifying this issue?
I don’t want a phone call from you or any of your representatives, I’m tired of hearing your lies. You have my details, an email shall suffice.
Consumers beware, this is a horrible company to deal.
As I mentioned in my review, the cancellation has not been done correctly.
I lodged the cancellation the day after I actually received the product in December 2022. I cancelled the account within the cancellation period. I was told if anything was deducted from my account I would be refunded or the charges would be reversed if not deducted from me yet.
15/02/2023 you stated the contract has been successfully cancelled. Please explain why on Saturday 04/03/2023 I received a ridiculous invoice from Telkom trying to charge me for a product I never used and cancelled very early into the allowed cancellation period?
I call your customer service number and get told to deal with Telkom directly. Telkom tells me to deal with you as that’s who I’ve been dealing with and who initiated all of this. By some grace I’ve found a decent Telkom employee who has tried to help me and escalated this issue up, but once again I must explain the issue to another party and hope the person who calls me back will be able to assist me to fix your mess.
The amount of time and effort I’ve had to put in to try and get this rectified and nothing has been fixed.
Explain to me how you will be rectifying this issue?
I don’t want a phone call from you or any of your representatives, I’m tired of hearing your lies. You have my details, an email shall suffice.
Consumers beware, this is a horrible company to deal.
Mondo's replyOfficial
29 Mar 2023, 10:13Hi Natasha,
Trust you are well.
Please note that the cancellation was done.
For any queries related to your bill, you may contact Telkom on 081180.
Regards,
The Mondo Team
Trust you are well.
Please note that the cancellation was done.
For any queries related to your bill, you may contact Telkom on 081180.
Regards,
The Mondo Team
Mondo's reply29 Mar 2023, 10:13
Official
Hi Natasha,
Trust you are well.
Please note that the cancellation was done.
For any queries related to your bill, you may contact Telkom on 081180.
Regards,
The Mondo Team
Trust you are well.
Please note that the cancellation was done.
For any queries related to your bill, you may contact Telkom on 081180.
Regards,
The Mondo Team