Hoaxed into taking out a contract

I was hoaxed into taking out a new contract from a really desperate sales consultant from Mondo. She called me (in May 2022) stating that my contract from mtn was going to expire soon and that for the 2 months that I had left, mtn was going to upgrade me to a better data package and that it will be canceled when my contract expires in July.

I had constantly reiterated that my contract expires in July and I do not want another contract. She has constantly reassured me that in July my contract will expire.

When I called in the beginning of July to remind Mtn that my contract was going to expire at the end of the month, the consultant tells me that apparently I had take out a new contract and that I could not cancel it.

I called mondo sales explaining the situation. I am now at call number 12 and no one seems to want to help. Mondo sales did an investigation and found that all had been in my favour and that the consultant had hoaxed me into taking this contract.

Everytime I call they tell me they have escalated the problem and that it will take 7 working days. I spoke to the Manager and multiple consultants but all they do is put the blame on MTN and MTN puts the blame on Mondo. It's a back and fourth game which has become so frustrating.

I want this review together with other emails and recorded telephonic calls to serve as proof that Mondo sales had done nothing this far to resolve this issue therefore I will be putting a stop order to my account and will gladly walk down the courts aisle.

It is not fair that we have to be **** to and hoaxed into taking out contracts and no one seems to know how to do their job when they are in the wrong.

It has already costed me so much of time and money to keep on calling Mondo and getting a lawyer involved as I will not pay for a contract for the next 2 years.