MG
Mieda G

1 reviews | Active since Sept 2017

13 Sept 2017, 17:07

Hlengiwe, Mondo agent. Excellent customer service

I signed up for a contract. I received my ordered goods on the scheduled date. As I was telephonically informed by Shanice and Tuli, I contacted Mondo as soon as I arrived home and was assisted by Hlengiwe. Hlengiwe was very professional and helpful. She went the extra mile regarding my query. She explained everything clearly and offered to forward my requests to Telkom on my behalf. I must commend Mondo on their staff members etiquette. I have been dealing with Mondo for a few years and so far I have never received bad service from their staff. I am honestly impressed with the service rendered. Well done!!!

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Replies (3)
Mondo
Mondo's reply13 Sept 2017, 19:14
Official

Hi Mieda,

Thank you for taking the time to post a compliment on the service you received from Hlengiwe.

Here at Mondo we pride ourselves in providing consistent World Class Service to all customers and we are delighted that you are happy with the service that you received.

Please do not hesitate to contact us should you require any further assistance.

Kind Regards,

Mondo Customer Care

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MG
Mieda G's update19 Dec 2017, 14:08
Reviewer Update
Good day I am stil paying for a contract I have cancelled in September 2017. I have the correspondence and names of people I have contacted. Please assist as I am truly appalled at the bad customer service of your call centre agents, beyond rude and ***********. I requested to talk to a team leader but was told nobody in the call centre can help me (what a joke). Anyway, all I can say is that Telkom does not value service or service delivery nor their clients.
Mondo
Mondo's reply19 Dec 2017, 15:09
Official

Hi Mieda,

We do apologies for this unpleasant experience.

Please advise if there is anything that we as Mondo Mobile could possibly assist you with.

Kind regards,

The Mondo Team

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