Hisense H50 Lite contract with Mondo!

Item: Mondo
Rating: 2
Author: Kajal P

I took up a contract with Mondo/Telkom mid September. It was activated on the 07/10/2021 Where I was charged an activation fee of R149 on the 30/09/2021 and charged again for the same reason and amount on the 30/10/2021. I've emailed Mondo customer care regarding this and they rep**** stating I should query it with Telkom. I try calling Telkom and they are giving me stories saying the cannot assist and directing me to several departments one after the other. I go to the Telkom store and they get someone to call me... They call me and tell me that they cannot assist at all and that I should query it with Mondo because Telkom does not charge a fee of R149 for activation. Telkom charges R99.

This is utter feaces where noone would wish to deal with such service.

Helpful (0)

Replies (1)

Kajal P's updateReviewer Update

11 Nov 2021, 07:43

Hi, I've been waiting for the past 2 days and noone has called to inform me of what's happening or what they're doing to deal with my query. If I'm going to constantly have issues with Mondo/Telkom, it's better that I cancel this contract. I can't waste my time and mental health for this. I've been patient and I've tried to be as understanding as I can be. If any of you were in my position, only then would you understand how frustrating it is to go back and forth, and to request assistance from you.

Kajal P's update11 Nov 2021, 07:43

Reviewer Update