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Tamica T
1 reviews | Active since Aug 2022
12 Sept 2023, 15:27
Highly irritated
Its been 2 weeks Mondo and Mtn has both gone quiet regarding my refund i am honestly so irritated at the customer service from both This service providers they just stole my money and now gone quiet and suddenly no one can assist. I keep transferred 12 times to different agents giving me different stories can someone please tell me about my refunds
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
14 Sept 2023, 08:35Hi Tamica,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Regards,
The Mondo Team
Mondo's reply14 Sept 2023, 08:35
Official
Hi Tamica,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Regards,
The Mondo Team
TT
Tamica T's updateReviewer Update
14 Sept 2023, 08:43Please do because this is going way to long where no one can assist me
TT
Tamica T's update14 Sept 2023, 08:43
Reviewer Update
Please do because this is going way to long where no one can assist me
Mondo's replyOfficial
14 Sept 2023, 09:58Hi Tamica,
We have attempted to contact you with no success. Please note that the credits have been passed on your MTN account. You may contact MTN direct on 083135 to confirm the credit.
Regards,
The Mondo Team
We have attempted to contact you with no success. Please note that the credits have been passed on your MTN account. You may contact MTN direct on 083135 to confirm the credit.
Regards,
The Mondo Team
Mondo's reply14 Sept 2023, 09:58
Official
Hi Tamica,
We have attempted to contact you with no success. Please note that the credits have been passed on your MTN account. You may contact MTN direct on 083135 to confirm the credit.
Regards,
The Mondo Team
We have attempted to contact you with no success. Please note that the credits have been passed on your MTN account. You may contact MTN direct on 083135 to confirm the credit.
Regards,
The Mondo Team
TT
Tamica T's updateReviewer Update
14 Sept 2023, 10:03I called mtn they said I need to speak to you guys as I done the application with mondo they can’t assist
TT
Tamica T's update14 Sept 2023, 10:03
Reviewer Update
I called mtn they said I need to speak to you guys as I done the application with mondo they can’t assist
Mondo's replyOfficial
14 Sept 2023, 11:53Hi Tamica,
Your query has been resolved and completed.
Regards,
The Mondo Team
Your query has been resolved and completed.
Regards,
The Mondo Team
Mondo's reply14 Sept 2023, 11:53
Official
Hi Tamica,
Your query has been resolved and completed.
Regards,
The Mondo Team
Your query has been resolved and completed.
Regards,
The Mondo Team