1 reviews | Active since Sept 2017
Hidden changes to Caller Line
Hi
6 days ago I agreed to take an offer from a Mondo call agent that offered me a Vodacom 20gigs + 20gigs plan for R200pm. I wanted it to work on my existing Vodacom number. Then all my incoming calls were Unknown. I called Vodacom & they said I am now under contract & not prepaid so I will have to pay an additional R10 per month for caller ID. Now I find that my call rate of 79c @ per second billing is now changed to R1.85 @ per minute billing. My understanding was that I was buying a Data plan but now my call charges have changed without my consent or previous knowledge. I am within the Consumer protection Acts 7 day grace period & I would like this contract cancelled & my number & sim card restored to its previous Prepaid account. I was forced to write this review as Vodacom leaves me waiting as they refused to take my calls for cancellation. I called Mondo & while waiting, my call gets dropped. Regards Akash
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Mondo Team
Best regards,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Best regards,
Kind Regards,
Mondo Team
Best regards,
Kind Regards,
Mondo Team
Best regards,
Your query is now resolved.
Should you have any further queries please feel free to call us or email us. Kind Regards,
Mondo Team
Best regards,
Your query is now resolved.
Should you have any further queries please feel free to call us or email us. Kind Regards,
Mondo Team
Best regards,
