MG
Madelynn G
1 reviews | Active since Jun 2021
29 Jun 2021, 07:03
Hi there
Hi there. Mondo - MTN, they're meant to pay me back since the end of April and still have not refunded me with my mom that they deducted from my account.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
29 Jun 2021, 08:34Hi Madelynn,
Thank you for sharing your experience with us.
We sincerely apologize for the inconvenience caused regarding your Billing Query.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO125733
Regards,
The Mondo Team
Mondo's reply29 Jun 2021, 08:34
Official
Hi Madelynn,
Thank you for sharing your experience with us.
We sincerely apologize for the inconvenience caused regarding your Billing Query.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO125733
Regards,
The Mondo Team
Mondo's replyOfficial
30 Jun 2021, 14:27Hi Madelynn,
As discussed with Kim, please note that we have requested for MTN to urgently assist with the refund for the deactivated lines.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's reply30 Jun 2021, 14:27
Official
Hi Madelynn,
As discussed with Kim, please note that we have requested for MTN to urgently assist with the refund for the deactivated lines.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
07 Sept 2021, 08:58Hi Madelynn,
Trust you are well.
Please note that your MTN cancellation has been done and MTN has confirmed that credit was passed into your account.
Your query is resolved and will be closed.
Should you require further assistance, you may contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done and MTN has confirmed that credit was passed into your account.
Your query is resolved and will be closed.
Should you require further assistance, you may contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply07 Sept 2021, 08:58
Official
Hi Madelynn,
Trust you are well.
Please note that your MTN cancellation has been done and MTN has confirmed that credit was passed into your account.
Your query is resolved and will be closed.
Should you require further assistance, you may contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done and MTN has confirmed that credit was passed into your account.
Your query is resolved and will be closed.
Should you require further assistance, you may contact our Customer Service team.
Regards,
The Mondo Team