KG
Kulani G
1 reviews | Active since Jun 2021
16 Jun 2021, 13:33
Hell of service from Mondo
They sent wrong product.they promised to pay cancellation fee.but since August 2020 they havent paid.I called so many times and they kept promising to pay but until today they havent paid.Dont take anything from Mondo.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
17 Jun 2021, 08:13Hi Kulani,
Thank you for taking the time to write to us regarding the refund due to you.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you.
Your Case Number is: RCO124102
Regards,
The Mondo Team
Thank you for taking the time to write to us regarding the refund due to you.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you.
Your Case Number is: RCO124102
Regards,
The Mondo Team
Mondo's reply17 Jun 2021, 08:13
Official
Hi Kulani,
Thank you for taking the time to write to us regarding the refund due to you.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you.
Your Case Number is: RCO124102
Regards,
The Mondo Team
Thank you for taking the time to write to us regarding the refund due to you.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you.
Your Case Number is: RCO124102
Regards,
The Mondo Team
Mondo's replyOfficial
17 Jun 2021, 15:37Hi Kulani,
As discussed with our consultant, please note that we have escalated your query to MTN to urgently advise.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, please note that we have escalated your query to MTN to urgently advise.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply17 Jun 2021, 15:37
Official
Hi Kulani,
As discussed with our consultant, please note that we have escalated your query to MTN to urgently advise.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, please note that we have escalated your query to MTN to urgently advise.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
21 Jun 2021, 14:21Hi Kulani,
As discussed with our consultant, please note that we have escalated your cancellation and billing query to MTN.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, please note that we have escalated your cancellation and billing query to MTN.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply21 Jun 2021, 14:21
Official
Hi Kulani,
As discussed with our consultant, please note that we have escalated your cancellation and billing query to MTN.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, please note that we have escalated your cancellation and billing query to MTN.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
28 Jun 2021, 11:12Hi Leon, As per your discussion with our consultant, MTN has confirmed that your line is cancelled. Your query is resolved and will be closed. Regards, The Mondo Team
Mondo's reply28 Jun 2021, 11:12
Official
Hi Leon, As per your discussion with our consultant, MTN has confirmed that your line is cancelled. Your query is resolved and will be closed. Regards, The Mondo Team