Happy with Mondi query...so far.

After explaining a situation that may or may not be a misunderstanding my call was transferred from Vodacom cancellations to Mondi. I explained the situation to #Phindile Zondo, the line connection was not great, no fault of hers. Phindile listened to my tale of woe in a neutral but empathic way. I felt I had been heard and she logged a complaint explaining that because of lockdown it may take a little longer to get an answer. Phindile's humanity and willingness were a bright light in what is generally a care-less service industry. I would like to have awarded five stars, the last depends on the follow up, still to be determined.