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Replies (3)
Mondo's replyOfficial
23 Nov 2021, 08:37Good Day Debbie,
Thank you for posting a compliment on the services you received from Prince.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for posting a compliment on the services you received from Prince.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply23 Nov 2021, 08:37
Official
Good Day Debbie,
Thank you for posting a compliment on the services you received from Prince.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for posting a compliment on the services you received from Prince.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
DC
Debbie C's updateReviewer Update
14 Dec 2021, 09:53Hi
So after great service to sign me up and debit my R99 it stopped! I have been on the phone every day since Friday (covid and all) as my sim cards have not been activated i was told 48 hours from delivery and we are now past 1 week! I have told a lady yesterday if this is not resolved by today at 1pm you better send someone to collect the phone and cards. Not renewing my old contract because your offer was better was a Dumb mistake. I do realise you depend on telkom to activate but according to your customer serv agent yesterday the request have been send to a mondo manager to approve?? I await your feedback as this platform is my last resort seeing my calls dont get returned. THE58M
So after great service to sign me up and debit my R99 it stopped! I have been on the phone every day since Friday (covid and all) as my sim cards have not been activated i was told 48 hours from delivery and we are now past 1 week! I have told a lady yesterday if this is not resolved by today at 1pm you better send someone to collect the phone and cards. Not renewing my old contract because your offer was better was a Dumb mistake. I do realise you depend on telkom to activate but according to your customer serv agent yesterday the request have been send to a mondo manager to approve?? I await your feedback as this platform is my last resort seeing my calls dont get returned. THE58M
DC
Debbie C's update14 Dec 2021, 09:53
Reviewer Update
Hi
So after great service to sign me up and debit my R99 it stopped! I have been on the phone every day since Friday (covid and all) as my sim cards have not been activated i was told 48 hours from delivery and we are now past 1 week! I have told a lady yesterday if this is not resolved by today at 1pm you better send someone to collect the phone and cards. Not renewing my old contract because your offer was better was a Dumb mistake. I do realise you depend on telkom to activate but according to your customer serv agent yesterday the request have been send to a mondo manager to approve?? I await your feedback as this platform is my last resort seeing my calls dont get returned. THE58M
So after great service to sign me up and debit my R99 it stopped! I have been on the phone every day since Friday (covid and all) as my sim cards have not been activated i was told 48 hours from delivery and we are now past 1 week! I have told a lady yesterday if this is not resolved by today at 1pm you better send someone to collect the phone and cards. Not renewing my old contract because your offer was better was a Dumb mistake. I do realise you depend on telkom to activate but according to your customer serv agent yesterday the request have been send to a mondo manager to approve?? I await your feedback as this platform is my last resort seeing my calls dont get returned. THE58M
Mondo's replyOfficial
17 Dec 2021, 15:10Hi Debbie,
Trust you are well.
Please note that your query has been escalated to the relevant department for urgent assistance.
Once activation is done, you will be notified.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your query has been escalated to the relevant department for urgent assistance.
Once activation is done, you will be notified.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply17 Dec 2021, 15:10
Official
Hi Debbie,
Trust you are well.
Please note that your query has been escalated to the relevant department for urgent assistance.
Once activation is done, you will be notified.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your query has been escalated to the relevant department for urgent assistance.
Once activation is done, you will be notified.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team