Great Frustration with Mon

If I could give zero stars I would.

I kept getting phone calls to upgrade my MTN account. I felt pressured to upgrade even after requesting prepaid they pushed me to take a month-to-month contract. Truecaller showed the number as MTN Verified and nowhere during the calls was I informed that my contract was being upgraded by a third party. I requested an upgrade to a 512GB device and was delivered the 256GB device. They then charged me an early upgrade fee after they were the ones harassing me to upgrade and I was not informed of this cost. Upon receipt of the incorrect device, I sent MTN Customer Care an e-mail where I was told to contact their sales department. I went to an MTN store where they just told me they couldn't assist. I was given the run around for almost a week before being assisted and being able to send the device back. As I attempt to have the upgrade cancelled through Mondo, I am told it will take 14 - 20 working days to finish the process and given a run-around on any feedback on the status of my request. As if that is not bad enough, I have been forwarded a monthly statement for the cost for a cellphone that I did not use or even open.

I have never been so frustrated by a service provider like this. I do not recommend any contract with the Mondo, rather go into a MTN store and do an upgrade.