CB
Caroline B
1 reviews | Active since Dec 2019
11 May 2022, 13:21
Great Customer service
Sanele was a great help. I van only recommend!!
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
11 May 2022, 13:42Good Day, Thank you for posting a compliment on the services you received from Sanele. Should you require further assistance, please contact our Customer Service team. Regards, The Mondo Team
Mondo's reply11 May 2022, 13:42
Official
Good Day, Thank you for posting a compliment on the services you received from Sanele. Should you require further assistance, please contact our Customer Service team. Regards, The Mondo Team
CB
Caroline B's updateReviewer Update
11 May 2022, 15:10Dear Mondo
I am getting quite confused as Sanele informed me that my issues between you and DSV have been resolved, and that I should expect a call from the courier company within an hour. It is now almost 2 hours later, so I follow up with DSV, for them to tell me that the problem has not yet been resolved, and that I shouldn't expect it to be done in the next two weeks.
They are adamant that the problem lies on your side (they are awaiting response via email)
I don't want to change my review but if this does not get addressed, I will be forced to do so.
I am getting quite confused as Sanele informed me that my issues between you and DSV have been resolved, and that I should expect a call from the courier company within an hour. It is now almost 2 hours later, so I follow up with DSV, for them to tell me that the problem has not yet been resolved, and that I shouldn't expect it to be done in the next two weeks.
They are adamant that the problem lies on your side (they are awaiting response via email)
I don't want to change my review but if this does not get addressed, I will be forced to do so.
CB
Caroline B's update11 May 2022, 15:10
Reviewer Update
Dear Mondo
I am getting quite confused as Sanele informed me that my issues between you and DSV have been resolved, and that I should expect a call from the courier company within an hour. It is now almost 2 hours later, so I follow up with DSV, for them to tell me that the problem has not yet been resolved, and that I shouldn't expect it to be done in the next two weeks.
They are adamant that the problem lies on your side (they are awaiting response via email)
I don't want to change my review but if this does not get addressed, I will be forced to do so.
I am getting quite confused as Sanele informed me that my issues between you and DSV have been resolved, and that I should expect a call from the courier company within an hour. It is now almost 2 hours later, so I follow up with DSV, for them to tell me that the problem has not yet been resolved, and that I shouldn't expect it to be done in the next two weeks.
They are adamant that the problem lies on your side (they are awaiting response via email)
I don't want to change my review but if this does not get addressed, I will be forced to do so.
CB
Caroline B's updateReviewer Update
11 May 2022, 15:56Thank you Mondo team. I just got the call to arrange delivery.
CB
Caroline B's update11 May 2022, 15:56
Reviewer Update
Thank you Mondo team. I just got the call to arrange delivery.
CB
Caroline B's updateReviewer Update
17 May 2022, 10:43 Update. DSV couriers tell me they cannot deliver my device as their verification app is down. They say it is q problem with Mondo (MTN) and they don't thknk it will be up again any time soon. I don't know where the problem lies, but I am very disappointed in this service
CB
Caroline B's update17 May 2022, 10:43
Reviewer Update
Update. DSV couriers tell me they cannot deliver my device as their verification app is down. They say it is q problem with Mondo (MTN) and they don't thknk it will be up again any time soon. I don't know where the problem lies, but I am very disappointed in this service
Mondo's replyOfficial
17 May 2022, 13:37Hi Caroline,
We do apologize for the inconvenince caused.
Please note that your query has been escalated to the relevant department for urgent assistance.
Regards,
The Mondo Team
We do apologize for the inconvenince caused.
Please note that your query has been escalated to the relevant department for urgent assistance.
Regards,
The Mondo Team
Mondo's reply17 May 2022, 13:37
Official
Hi Caroline,
We do apologize for the inconvenince caused.
Please note that your query has been escalated to the relevant department for urgent assistance.
Regards,
The Mondo Team
We do apologize for the inconvenince caused.
Please note that your query has been escalated to the relevant department for urgent assistance.
Regards,
The Mondo Team
CB
Caroline B's updateReviewer Update
20 May 2022, 13:50Good day Mondo Team
Until today (11 days after email from you) I have yet to receive my cellphone.
DSV is telling me that it is still not out for delivery.
I am very frustrated at this.
What is the hold up?
Until today (11 days after email from you) I have yet to receive my cellphone.
DSV is telling me that it is still not out for delivery.
I am very frustrated at this.
What is the hold up?
CB
Caroline B's update20 May 2022, 13:50
Reviewer Update
Good day Mondo Team
Until today (11 days after email from you) I have yet to receive my cellphone.
DSV is telling me that it is still not out for delivery.
I am very frustrated at this.
What is the hold up?
Until today (11 days after email from you) I have yet to receive my cellphone.
DSV is telling me that it is still not out for delivery.
I am very frustrated at this.
What is the hold up?
CB
Caroline B's updateReviewer Update
23 May 2022, 11:01Still no feedback??
CB
Caroline B's update23 May 2022, 11:01
Reviewer Update
Still no feedback??
Mondo's replyOfficial
23 May 2022, 16:31Hi Caroline,
We do apologize for the inconvenience caused.
Please note that we have escalated your query and we are currently awaiting feedback.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Please note that we have escalated your query and we are currently awaiting feedback.
Regards,
The Mondo Team
Mondo's reply23 May 2022, 16:31
Official
Hi Caroline,
We do apologize for the inconvenience caused.
Please note that we have escalated your query and we are currently awaiting feedback.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Please note that we have escalated your query and we are currently awaiting feedback.
Regards,
The Mondo Team