RM
Ryan M

1 reviews | Active since Jun 2016

21 Jun 2016, 10:39

Good luck trying to cancel your contract with them

<p>I was originally offered a bolt on data package, for my Vodacom contract. The number is under my mother's name, and they said they would phone her for clearance. What they didn't do was clarrify that this was NOT a bolt on data bundle, and that it was infact a router package?! Also, they didn't instruct her that she had 14 days in which to return it. So, she receieved it, and in turn sent it up to to me. By the time I receieved it, I noticed it was nothing like what I was meant to receieve, and that it was in fact, a seperate contract with a second sim and a router? This was not as offered, and now I try to cancel the contract and do you think I can? Having to deal with someone at customer care that says they can't help and that I must phone Vodacom to cancel it, but Vodacom sent me to Mondo Mobile to cancel it in the first place? And when I tell the guy from Mondo Mobile's customer care, he just laughs and says I've got a problem then? SHOCKING! All I wasnt is out of this contract!</p>

0
Replies (3)
Mondo
Mondo's reply21 Jun 2016, 11:02
Official

Hi Ryan,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

********** 666

RM
Ryan M's update22 Jun 2016, 13:36
Reviewer Update

Hat's off to Mondo for responding in such a timely and effeciant manner! They helped resolve the issue, and were friendly and helpfull. My faith has been restored! Thanks to the customer care team for all the assistance!

Mondo
Mondo's reply11 Jan 2023, 14:16
Official