CD
Chantelle D
1 reviews | Active since Oct 2022
20 Oct 2022, 15:38
Good luck
Hi . What is funny is that Mondo are quick to ask you to do a review on helloPeter while they on the phone with you to make sure you rate 5 star. I don't understand how they work as MTN says one thing and Mondo another regarding applications, Doesn't make sense. Well second time i have tried applying with Mondo and things doesn't add up.
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Replies (2)
Mondo's replyOfficial
20 Oct 2022, 16:09Hi Chantelle,
Thank you for taking the time to write to us about your MTN query and thank you for taking my call.
I do apologize for the level of service that you received and for the miscommunication.
As discussed, a request was sent to DSV couriers to return the MTN order to the warehouse. Once the order is returned, the application will be cancelled.
I will let you know once the order is returned and cancelled.
Case No: RCO289046
Have a lovely day further.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query and thank you for taking my call.
I do apologize for the level of service that you received and for the miscommunication.
As discussed, a request was sent to DSV couriers to return the MTN order to the warehouse. Once the order is returned, the application will be cancelled.
I will let you know once the order is returned and cancelled.
Case No: RCO289046
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply20 Oct 2022, 16:09
Official
Hi Chantelle,
Thank you for taking the time to write to us about your MTN query and thank you for taking my call.
I do apologize for the level of service that you received and for the miscommunication.
As discussed, a request was sent to DSV couriers to return the MTN order to the warehouse. Once the order is returned, the application will be cancelled.
I will let you know once the order is returned and cancelled.
Case No: RCO289046
Have a lovely day further.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query and thank you for taking my call.
I do apologize for the level of service that you received and for the miscommunication.
As discussed, a request was sent to DSV couriers to return the MTN order to the warehouse. Once the order is returned, the application will be cancelled.
I will let you know once the order is returned and cancelled.
Case No: RCO289046
Have a lovely day further.
Regards,
The Mondo Team
Mondo's replyOfficial
15 Dec 2022, 16:40Hi Chantell,
Trust you are well.
Please note that the MTN order was returned and the application has been cancelled.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN order was returned and the application has been cancelled.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply15 Dec 2022, 16:40
Official
Hi Chantell,
Trust you are well.
Please note that the MTN order was returned and the application has been cancelled.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN order was returned and the application has been cancelled.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team