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Anisa D
1 reviews | Active since Apr 2021
02 Nov 2021, 16:57
Good Customer service
I dealt with Lezain from Mondo when canceling my MTN order and he provided excellent customer service he was efficient and assisted me in executing my request not beating around the bush and sending me from pillar to post. Thanks for the good service
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Replies (5)
Mondo's replyOfficial
02 Nov 2021, 17:01Good Day Anisa,
Thank you for posting a compliment on the services you received from Lezain.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for posting a compliment on the services you received from Lezain.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply02 Nov 2021, 17:01
Official
Good Day Anisa,
Thank you for posting a compliment on the services you received from Lezain.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for posting a compliment on the services you received from Lezain.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
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Anisa D's updateReviewer Update
20 Dec 2021, 21:58I wish I could take back that compliment it's now the 20th December but Mondo still hasn't cancelled my contract which was confirmed as cancelled on the 2 November I am still being billed for a device that was returned nearly two months ago Everytime I call I'm sent from one consultant to another between MTN and MONDO I'm not sure which is worst service.
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Anisa D's update20 Dec 2021, 21:58
Reviewer Update
I wish I could take back that compliment it's now the 20th December but Mondo still hasn't cancelled my contract which was confirmed as cancelled on the 2 November I am still being billed for a device that was returned nearly two months ago Everytime I call I'm sent from one consultant to another between MTN and MONDO I'm not sure which is worst service.
Mondo's replyOfficial
21 Dec 2021, 16:19Hi Anisa,
Trust you are well.
We do apologize for the inconvenience caused.
Kindly note that the MTN cancellations team is currently working on your query.
Once cancellation is done, you will be advised accordingly.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the inconvenience caused.
Kindly note that the MTN cancellations team is currently working on your query.
Once cancellation is done, you will be advised accordingly.
Regards,
The Mondo Team
Mondo's reply21 Dec 2021, 16:19
Official
Hi Anisa,
Trust you are well.
We do apologize for the inconvenience caused.
Kindly note that the MTN cancellations team is currently working on your query.
Once cancellation is done, you will be advised accordingly.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the inconvenience caused.
Kindly note that the MTN cancellations team is currently working on your query.
Once cancellation is done, you will be advised accordingly.
Regards,
The Mondo Team
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Anisa D's updateReviewer Update
02 Mar 2022, 19:52 Mondo and MTN yet again disappointing service after experiencing horrible service just a few months ago I decided to give them another chance and I just received my device after doing my upgrade online and confirming my order with Mondo the same and the next day I am now told that my order is not what was confirmed. I chose S21 for R499 over 36 months and it said your order comes with a free Galaxy Tab 7 which is the reason that I chose this deal but now I'm told it does not. I even have screen shots that I took while doing my order online where it clearly states that it comes free with my order I am so tired of this ridiculous service how is it that they can just keep getting away with being deceiving to loyal customers like myself I have been with MTN for over 6 years
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Anisa D's update02 Mar 2022, 19:52
Reviewer Update
Mondo and MTN yet again disappointing service after experiencing horrible service just a few months ago I decided to give them another chance and I just received my device after doing my upgrade online and confirming my order with Mondo the same and the next day I am now told that my order is not what was confirmed. I chose S21 for R499 over 36 months and it said your order comes with a free Galaxy Tab 7 which is the reason that I chose this deal but now I'm told it does not. I even have screen shots that I took while doing my order online where it clearly states that it comes free with my order I am so tired of this ridiculous service how is it that they can just keep getting away with being deceiving to loyal customers like myself I have been with MTN for over 6 years
Mondo's replyOfficial
11 Jul 2022, 10:07Hi Anisa,
Please note that this was a promotion that was done through MTN & Samsung.
In order to redeem your benefits, you may contact Samsung for further assistance.
Regards,
The Mondo Team
Please note that this was a promotion that was done through MTN & Samsung.
In order to redeem your benefits, you may contact Samsung for further assistance.
Regards,
The Mondo Team
Mondo's reply11 Jul 2022, 10:07
Official
Hi Anisa,
Please note that this was a promotion that was done through MTN & Samsung.
In order to redeem your benefits, you may contact Samsung for further assistance.
Regards,
The Mondo Team
Please note that this was a promotion that was done through MTN & Samsung.
In order to redeem your benefits, you may contact Samsung for further assistance.
Regards,
The Mondo Team