Good advice and constructive criticism

My first and last. I have learned 2 things after my encounter with Mondo: 1. Don't accept any telesales offer. And; 2. The consumer always gets the short and of the stick.

I purchased a Telkom cellphone contract from Mondo on 24th November 2018 (some extended Black Friday offer). I thought it was great since I wanted a phone with better storage that my current hand set.

I was offered a handset with a 64GB on board memory for R189.00 per month for 24 months. Naturally I thought is was what I needed since my biggest need was a cellphone with more on board memory.

I received the package this past Tuesday and to my surprise the handset that I received had half of the on board memory that I was promised.

Unhappy me... called customer care to resolve the matter in an amicable manner. I was absolutely shocked at how the matter was handled.

1. They are friendly but not really concerned as the title suggests "customer care". I called twice and didn't get a call back. After my 3rd attempt I requested a call back and te agent was kind enough to oblige.

2. The consumer is looked to for the solution. "What do you want to do?" The ball is put in the consumers court which is a very cunning move since the consumer will have to be satisfied with their is own solution even if it is not a reasonable one.

3. After being insistent on the service provider coming up with a solution, I could not have been more disappointed, I was given the short and of the stick.

Initially, I was advised that I could accept the handset that was sent to me at the same contract price or I can cancel. Naturally, I cancelled.

I expressed my dissatisfaction and was given an option to purchase a memory card for myself. Which wasn't happening... why should I fix a Mondo mistake?

One particular consultant said the company would purchase the memory card for me, I still wasn't happy, the idea of on board memory is that, the on board capacity of the handset is greater.

I asked about the admin fee that was deducted from my account and one consultant said it is not possible. That again is a Mondo problem. I would never have purchased a contract for te handset that I received.

Another agent said that I can get th admin fee back. Anyway, after Mondo's investigation they still offered me the the interior product on the same contract or the option to cancel.

Some constructive feedback to Mondo. All agents should have sufficient or even good product knowledge before making sales. The customer is not always right, but treat them as if they are in the mean time until you know for sure. Offer solutions and good ones and never give the consumer the short end of the stick.

Remember, I the consumer could have chosen to enforce the contract based on the information provided to me by the sales agent. The next consumer may not be as reasonable.

I chose to provide good feedback and hope that this will not happen again not only for my and every consumers benefit but for the financial prosperity of the entity Mondo.

Still unhappy. But nothing will change that.