GM
Gerald M
1 reviews | Active since Feb 2023
02 Feb 2023, 09:55
Giving wrong information
Mondo told me mtn was giving me a router as a gift because I've been with mtn for a long time. They said they can give me wifi for r399 a month with it and if I decide to cancel the wifi at anytime the router is mine. They also said there is no contract it's month to month. Now when I want to cancel I am told I have a contract and I need to return the router.
Helpful (0)
Replies (15)0
Replies (15)
Mondo's replyOfficial
02 Feb 2023, 10:22Good day Gerald,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO341555
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO341555
Regards,
The Mondo Team
Mondo's reply02 Feb 2023, 10:22
Official
Good day Gerald,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO341555
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO341555
Regards,
The Mondo Team
Mondo's replyOfficial
02 Feb 2023, 10:25Hi Gerald,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO341625
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO341625
Regards,
The Mondo Team
Mondo's reply02 Feb 2023, 10:25
Official
Hi Gerald,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO341625
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO341625
Regards,
The Mondo Team
Mondo's replyOfficial
03 Feb 2023, 13:34Hi Gerald,
Trust you are well.
Please note that we are able to proceed with a collection & cancellation, as you are out of the cooling off period.
Kindly note that for the error our sales team made, we did correct this by passing a refund to your account.
Should you require a cancellation, you may contact MTN on 083135 for further assistance.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that we are able to proceed with a collection & cancellation, as you are out of the cooling off period.
Kindly note that for the error our sales team made, we did correct this by passing a refund to your account.
Should you require a cancellation, you may contact MTN on 083135 for further assistance.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply03 Feb 2023, 13:34
Official
Hi Gerald,
Trust you are well.
Please note that we are able to proceed with a collection & cancellation, as you are out of the cooling off period.
Kindly note that for the error our sales team made, we did correct this by passing a refund to your account.
Should you require a cancellation, you may contact MTN on 083135 for further assistance.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that we are able to proceed with a collection & cancellation, as you are out of the cooling off period.
Kindly note that for the error our sales team made, we did correct this by passing a refund to your account.
Should you require a cancellation, you may contact MTN on 083135 for further assistance.
Have a lovely day further.
Regards,
The Mondo Team
GM
Gerald M's updateReviewer Update
03 Feb 2023, 14:32I didn't take a contract with mondo and I can't be paying for something I don't want. They told me I can cancel anytime. I they have a problem with that they must deal with their agent. If you are selling a contract to a person, you tell them.
GM
Gerald M's update03 Feb 2023, 14:32
Reviewer Update
I didn't take a contract with mondo and I can't be paying for something I don't want. They told me I can cancel anytime. I they have a problem with that they must deal with their agent. If you are selling a contract to a person, you tell them.
Mondo's replyOfficial
03 Feb 2023, 14:47Hi Gerald,
Thank you for the above response.
Please note that as per the call recording, the sales agent did make you aware of the contract. The sales agent only provided the incorrect information for your first bill, therefore, we have rectified this by processing a refund to your account.
Mondo can only submit a cancellation 10 days after delivery.
Due to the 10 days being lapsed, you may contact MTN to request a cancellation.
Regards,
The Mondo Team
Thank you for the above response.
Please note that as per the call recording, the sales agent did make you aware of the contract. The sales agent only provided the incorrect information for your first bill, therefore, we have rectified this by processing a refund to your account.
Mondo can only submit a cancellation 10 days after delivery.
Due to the 10 days being lapsed, you may contact MTN to request a cancellation.
Regards,
The Mondo Team
Mondo's reply03 Feb 2023, 14:47
Official
Hi Gerald,
Thank you for the above response.
Please note that as per the call recording, the sales agent did make you aware of the contract. The sales agent only provided the incorrect information for your first bill, therefore, we have rectified this by processing a refund to your account.
Mondo can only submit a cancellation 10 days after delivery.
Due to the 10 days being lapsed, you may contact MTN to request a cancellation.
Regards,
The Mondo Team
Thank you for the above response.
Please note that as per the call recording, the sales agent did make you aware of the contract. The sales agent only provided the incorrect information for your first bill, therefore, we have rectified this by processing a refund to your account.
Mondo can only submit a cancellation 10 days after delivery.
Due to the 10 days being lapsed, you may contact MTN to request a cancellation.
Regards,
The Mondo Team
GM
Gerald M's updateReviewer Update
03 Feb 2023, 14:57I don't know anything about a contract. I they can please send me the recordings of the conversation I had with their agent.
GM
Gerald M's update03 Feb 2023, 14:57
Reviewer Update
I don't know anything about a contract. I they can please send me the recordings of the conversation I had with their agent.
Mondo's replyOfficial
07 Feb 2023, 10:45Hi Gerald,
Should you require the sale call recording, you may follow the below.
Have a lovely day further.
Regards,
The Mondo Team
Should you require the sale call recording, you may follow the below.
- Visit your nearest MTN direct store
- Whilst at the store, contact us on ***
- Our customer care team will complete authentication and request to speak to the store consultant
- The call will be uploaded to the store and you may listen to the call at the store
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply07 Feb 2023, 10:45
Official
Hi Gerald,
Should you require the sale call recording, you may follow the below.
Have a lovely day further.
Regards,
The Mondo Team
Should you require the sale call recording, you may follow the below.
- Visit your nearest MTN direct store
- Whilst at the store, contact us on ***
- Our customer care team will complete authentication and request to speak to the store consultant
- The call will be uploaded to the store and you may listen to the call at the store
Have a lovely day further.
Regards,
The Mondo Team
GM
Gerald M's updateReviewer Update
07 Feb 2023, 13:42I didn't go to the store to get the wifi mondo called and if you say I have a contract with you, I should have been given a copy. I need mondo to send me the copy. I also informed mondo I was canceling in 2022 and they did not action the cancelation. I told them to return my money and cancel the wifi
GM
Gerald M's update07 Feb 2023, 13:42
Reviewer Update
I didn't go to the store to get the wifi mondo called and if you say I have a contract with you, I should have been given a copy. I need mondo to send me the copy. I also informed mondo I was canceling in 2022 and they did not action the cancelation. I told them to return my money and cancel the wifi
Mondo's replyOfficial
07 Feb 2023, 14:01Hi Gerald,
Trust you are well.
Thank you for the above response.
Please note that Mondo is a trade partner to MTN, therefore, due to this, we are required to the send the sale call recording to an MTN Direct Store.
As mentioned in our previous response, we are unable to cancel. Should you require a cancellation, you may contact MTN on 083135.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
Please note that Mondo is a trade partner to MTN, therefore, due to this, we are required to the send the sale call recording to an MTN Direct Store.
As mentioned in our previous response, we are unable to cancel. Should you require a cancellation, you may contact MTN on 083135.
Regards,
The Mondo Team
Mondo's reply07 Feb 2023, 14:01
Official
Hi Gerald,
Trust you are well.
Thank you for the above response.
Please note that Mondo is a trade partner to MTN, therefore, due to this, we are required to the send the sale call recording to an MTN Direct Store.
As mentioned in our previous response, we are unable to cancel. Should you require a cancellation, you may contact MTN on 083135.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
Please note that Mondo is a trade partner to MTN, therefore, due to this, we are required to the send the sale call recording to an MTN Direct Store.
As mentioned in our previous response, we are unable to cancel. Should you require a cancellation, you may contact MTN on 083135.
Regards,
The Mondo Team
GM
Gerald M's updateReviewer Update
07 Feb 2023, 14:06It's mtn who told me to talk to mondo and send the recording to me no mtn.
GM
Gerald M's update07 Feb 2023, 14:06
Reviewer Update
It's mtn who told me to talk to mondo and send the recording to me no mtn.
Mondo's replyOfficial
08 Feb 2023, 14:46Hi Gerald,
Trust you are well.
Please note that we are unable to send the sale call recording to you, as we are a trade partner to MTN. We can only send the sale call recording to an MTN Direct Store, as this is a process that was provided to us by MTN.
Regards,
The Mondo Team
Trust you are well.
Please note that we are unable to send the sale call recording to you, as we are a trade partner to MTN. We can only send the sale call recording to an MTN Direct Store, as this is a process that was provided to us by MTN.
Regards,
The Mondo Team
Mondo's reply08 Feb 2023, 14:46
Official
Hi Gerald,
Trust you are well.
Please note that we are unable to send the sale call recording to you, as we are a trade partner to MTN. We can only send the sale call recording to an MTN Direct Store, as this is a process that was provided to us by MTN.
Regards,
The Mondo Team
Trust you are well.
Please note that we are unable to send the sale call recording to you, as we are a trade partner to MTN. We can only send the sale call recording to an MTN Direct Store, as this is a process that was provided to us by MTN.
Regards,
The Mondo Team
GM
Gerald M's updateReviewer Update
08 Feb 2023, 16:43Mtn said they have nothing to do with this thing, I must talk to mondo. If you can't give me those recordings which are also our agreement, then we have no agreement.
GM
Gerald M's update08 Feb 2023, 16:43
Reviewer Update
Mtn said they have nothing to do with this thing, I must talk to mondo. If you can't give me those recordings which are also our agreement, then we have no agreement.
Mondo's replyOfficial
08 Feb 2023, 16:49Kindly note that you will need to go to a MTN Direct Store to be assisted.
While you are at the store, you must call us and our team will speak to the store consultants to obtain the store email address.
The call will then be sent to the store.
Alternatively, you can provide us with the stores email address and we will send through the call recording.
While you are at the store, you must call us and our team will speak to the store consultants to obtain the store email address.
The call will then be sent to the store.
Alternatively, you can provide us with the stores email address and we will send through the call recording.
Mondo's reply08 Feb 2023, 16:49
Official
Kindly note that you will need to go to a MTN Direct Store to be assisted.
While you are at the store, you must call us and our team will speak to the store consultants to obtain the store email address.
The call will then be sent to the store.
Alternatively, you can provide us with the stores email address and we will send through the call recording.
While you are at the store, you must call us and our team will speak to the store consultants to obtain the store email address.
The call will then be sent to the store.
Alternatively, you can provide us with the stores email address and we will send through the call recording.
GM
Gerald M's updateReviewer Update
08 Feb 2023, 17:55Forward it to the store give the store my email so they can send to me. I leave in Pinetown. I don't have time to go to the store for something you should have provided me with.
GM
Gerald M's update08 Feb 2023, 17:55
Reviewer Update
Forward it to the store give the store my email so they can send to me. I leave in Pinetown. I don't have time to go to the store for something you should have provided me with.
Mondo's replyOfficial
13 Feb 2023, 11:46Hi Gerald,
Please note that we require the store's email address in order to send the call recording to the store.
Regards,
The Mondo Team
Please note that we require the store's email address in order to send the call recording to the store.
Regards,
The Mondo Team
Mondo's reply13 Feb 2023, 11:46
Official
Hi Gerald,
Please note that we require the store's email address in order to send the call recording to the store.
Regards,
The Mondo Team
Please note that we require the store's email address in order to send the call recording to the store.
Regards,
The Mondo Team