BC
Bruno C

1 reviews | Active since Jun 2014

26 Nov 2015, 11:06

Given False information on package I purchased

I was sold a 2gig data bundle which I needed to use on my phone for GPS<br> Constantly throughout the phone call I asked the Tele-sales lady that it will be linked to my current 072 number? and was advised that, yes, it was going to be linked to my 072 number.<br> At the end of the call I was told that with this package that I get a router to use for other occasions and a Sim card.<br> Being confused I asked what the sim card was for as the data bundle is linked to my phone ... i was advised that its the same number but can be used for the router.<br> after 3 months I find out that for some reason I now too have a 079 number in my accounts. only to find out that the second sim provided is that 079 number and that I haven't actually been using my data which I was promised to be linked to my 072 number.<br> <br> I tried calling *** but no one wants to help me and keep getting referred to Vodacom themselves. Which is strange as Mondo were the people who sold me the product.<br> I haven't open the router nor the sim that was provided and would just like to cancel the contract and will gladly make arrangements to return the goods without paying the penalty.

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Replies (1)
Mondo
Mondo's reply27 Nov 2015, 07:45
Official
Hello R3MUS,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care
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