AS
Anita-Ann Summers
1 reviews | Active since May 2021
24 Nov 2021, 07:56
[GBOOU1] [GH0U9G] [H...
[GBOOU1] [GH0U9G] [H123D6] [JO134E] [K2SAUH] [KBG0NB] [KMJUP5] [KTQHIB] [M1MQ94] [MFPOR7] [MUIART] I was told that I was going to get a call back from you last and guess what, no one has contacted, and for the many time you have advised that my issue has been escalated please provide me the solution to my refund, and please make sure that someone calls me at 9am today
Helpful (0)
Replies (34)0
Replies (34)
Mondo's replyOfficial
24 Nov 2021, 08:39Hi Anita-Ann,
Trust you are well.
Please note that your query is in progress and we have escalated this to the MTN team.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that your query is in progress and we have escalated this to the MTN team.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply24 Nov 2021, 08:39
Official
Hi Anita-Ann,
Trust you are well.
Please note that your query is in progress and we have escalated this to the MTN team.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that your query is in progress and we have escalated this to the MTN team.
We do apologize for the delay.
Regards,
The Mondo Team
AS
Where is my callback
Anita-Ann Summers's updateReviewer Update
26 Nov 2021, 06:22Where is my callback
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Anita-Ann Summers's update26 Nov 2021, 06:22
Reviewer Update
Where is my callback
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Anita-Ann Summers's updateReviewer Update
30 Nov 2021, 16:47It's been 4 days, there is no response, no feedback and no refund, how *********** are you guys, and please provide me my account number, Please
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Anita-Ann Summers's update30 Nov 2021, 16:47
Reviewer Update
It's been 4 days, there is no response, no feedback and no refund, how *********** are you guys, and please provide me my account number, Please
Mondo's replyOfficial
08 Dec 2021, 16:05Hi Anita-Ann,
Trust you are well.
Please note that we did not receive feedback from MTN regarding a credit, therefore, a follow up has been sent.
Regards,
The Mondo Team
Trust you are well.
Please note that we did not receive feedback from MTN regarding a credit, therefore, a follow up has been sent.
Regards,
The Mondo Team
Mondo's reply08 Dec 2021, 16:05
Official
Hi Anita-Ann,
Trust you are well.
Please note that we did not receive feedback from MTN regarding a credit, therefore, a follow up has been sent.
Regards,
The Mondo Team
Trust you are well.
Please note that we did not receive feedback from MTN regarding a credit, therefore, a follow up has been sent.
Regards,
The Mondo Team
AS
Anita-Ann Summers's updateReviewer Update
11 Dec 2021, 17:43Are you serious, this has been ongoing since June. And I have ask many time for you to provide me my account number. Please be useful and provide me my damn account number
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Anita-Ann Summers's update11 Dec 2021, 17:43
Reviewer Update
Are you serious, this has been ongoing since June. And I have ask many time for you to provide me my account number. Please be useful and provide me my damn account number
Mondo's replyOfficial
12 Dec 2021, 17:03Hi Anita,
We apologize for the inconvenience.
Please note once feedback is available you will be updated.
Kind Regards,
The Mondo Team
We apologize for the inconvenience.
Please note once feedback is available you will be updated.
Kind Regards,
The Mondo Team
Mondo's reply12 Dec 2021, 17:03
Official
Hi Anita,
We apologize for the inconvenience.
Please note once feedback is available you will be updated.
Kind Regards,
The Mondo Team
We apologize for the inconvenience.
Please note once feedback is available you will be updated.
Kind Regards,
The Mondo Team
AS
Anita-Ann Summers's updateReviewer Update
14 Dec 2021, 10:08Please read, give me my God damn account number, I am so sick of your generic answer
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Anita-Ann Summers's update14 Dec 2021, 10:08
Reviewer Update
Please read, give me my God damn account number, I am so sick of your generic answer
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Anita-Ann Summers's updateReviewer Update
17 Dec 2021, 11:54Provide me with my account number please,
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Anita-Ann Summers's update17 Dec 2021, 11:54
Reviewer Update
Provide me with my account number please,
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Anita-Ann Summers's updateReviewer Update
17 Dec 2021, 11:54Send me my account detaild
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Anita-Ann Summers's update17 Dec 2021, 11:54
Reviewer Update
Send me my account detaild
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Anita-Ann Summers's updateReviewer Update
17 Dec 2021, 11:54Why do you take forever to respond
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Anita-Ann Summers's update17 Dec 2021, 11:54
Reviewer Update
Why do you take forever to respond
Mondo's replyOfficial
17 Dec 2021, 12:01Hi Anita,
Trust you are well.
We apologize for the inconvenience.
One of our consultants will contact you soon to provide you with feedback.
Kind Regards,
The Mondo Team
Trust you are well.
We apologize for the inconvenience.
One of our consultants will contact you soon to provide you with feedback.
Kind Regards,
The Mondo Team
Mondo's reply17 Dec 2021, 12:01
Official
Hi Anita,
Trust you are well.
We apologize for the inconvenience.
One of our consultants will contact you soon to provide you with feedback.
Kind Regards,
The Mondo Team
Trust you are well.
We apologize for the inconvenience.
One of our consultants will contact you soon to provide you with feedback.
Kind Regards,
The Mondo Team
AS
Anita-Ann Summers's updateReviewer Update
17 Dec 2021, 15:30I don't want a ****ing callback, just give me my account number now, are you blind, can you people even read, all I want is my account number
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Anita-Ann Summers's update17 Dec 2021, 15:30
Reviewer Update
I don't want a ****ing callback, just give me my account number now, are you blind, can you people even read, all I want is my account number
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Anita-Ann Summers's updateReviewer Update
17 Dec 2021, 15:30Sent me my account number
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Anita-Ann Summers's update17 Dec 2021, 15:30
Reviewer Update
Sent me my account number
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Anita-Ann Summers's updateReviewer Update
17 Dec 2021, 15:30It is a simple thing you need to provide me
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Anita-Ann Summers's update17 Dec 2021, 15:30
Reviewer Update
It is a simple thing you need to provide me
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Anita-Ann Summers's updateReviewer Update
17 Dec 2021, 15:30Send it today please
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Anita-Ann Summers's update17 Dec 2021, 15:30
Reviewer Update
Send it today please
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Anita-Ann Summers's updateReviewer Update
17 Dec 2021, 15:31If I see another generic answer I will go mad
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Anita-Ann Summers's update17 Dec 2021, 15:31
Reviewer Update
If I see another generic answer I will go mad
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Anita-Ann Summers's updateReviewer Update
18 Dec 2021, 20:50I will be going to the telecommunication ombudsman
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Anita-Ann Summers's update18 Dec 2021, 20:50
Reviewer Update
I will be going to the telecommunication ombudsman
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Anita-Ann Summers's updateReviewer Update
20 Dec 2021, 21:39I don't care for a flipping call I just want my money and I am officially done begging you what is rightfully mine. I am also so sick of your generic answer. And the worse thing of all I have gotten no so call that you advised me.
AS
Anita-Ann Summers's update20 Dec 2021, 21:39
Reviewer Update
I don't care for a flipping call I just want my money and I am officially done begging you what is rightfully mine. I am also so sick of your generic answer. And the worse thing of all I have gotten no so call that you advised me.
Mondo's replyOfficial
21 Dec 2021, 16:23Hi Anita,
Please note that we have escalated this to the MTN department, as Mondo does not directly process the credit.
Once we receive positive feedback, we will inform you.
We sincerely apologize for the delayed feedback and inconvenience which has been caused thus far.
Regards,
The Mondo Team
Please note that we have escalated this to the MTN department, as Mondo does not directly process the credit.
Once we receive positive feedback, we will inform you.
We sincerely apologize for the delayed feedback and inconvenience which has been caused thus far.
Regards,
The Mondo Team
Mondo's reply21 Dec 2021, 16:23
Official
Hi Anita,
Please note that we have escalated this to the MTN department, as Mondo does not directly process the credit.
Once we receive positive feedback, we will inform you.
We sincerely apologize for the delayed feedback and inconvenience which has been caused thus far.
Regards,
The Mondo Team
Please note that we have escalated this to the MTN department, as Mondo does not directly process the credit.
Once we receive positive feedback, we will inform you.
We sincerely apologize for the delayed feedback and inconvenience which has been caused thus far.
Regards,
The Mondo Team
AS
Anita-Ann Summers's updateReviewer Update
20 Jan 2022, 12:41It's been over month, since the last Tim I have made contact with you company and horrible structure that you have in place. Please update and refund me.
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Anita-Ann Summers's update20 Jan 2022, 12:41
Reviewer Update
It's been over month, since the last Tim I have made contact with you company and horrible structure that you have in place. Please update and refund me.
Mondo's replyOfficial
20 Jan 2022, 12:51Hi Anita,
We apologize for the delay.
Please note that we will revert back to you as soon as we have feedback.
Regards,
The Mondo Team
We apologize for the delay.
Please note that we will revert back to you as soon as we have feedback.
Regards,
The Mondo Team
Mondo's reply20 Jan 2022, 12:51
Official
Hi Anita,
We apologize for the delay.
Please note that we will revert back to you as soon as we have feedback.
Regards,
The Mondo Team
We apologize for the delay.
Please note that we will revert back to you as soon as we have feedback.
Regards,
The Mondo Team
AS
Anita-Ann Summers's updateReviewer Update
20 Jan 2022, 13:41This is ridiculous. This has been ongoing for over 6 months. And still no feedback, why is that? You guys have told this was escalated. It's 2022 and you guys have seriously not gotten a single feedback. Please refund me before I get rude again.
AS
Anita-Ann Summers's update20 Jan 2022, 13:41
Reviewer Update
This is ridiculous. This has been ongoing for over 6 months. And still no feedback, why is that? You guys have told this was escalated. It's 2022 and you guys have seriously not gotten a single feedback. Please refund me before I get rude again.
Mondo's replyOfficial
21 Jan 2022, 14:42Hi Anita,
We understand your frustration around the delay that has been caused and apologize sincerely.
We understand your frustration around the delay that has been caused and apologize sincerely.
Please note that we will revert back to you as soon as we have feedback.
Regards,
The Mondo Team
Regards,
The Mondo Team
Mondo's reply21 Jan 2022, 14:42
Official
Hi Anita,
We understand your frustration around the delay that has been caused and apologize sincerely.
We understand your frustration around the delay that has been caused and apologize sincerely.
Please note that we will revert back to you as soon as we have feedback.
Regards,
The Mondo Team
Regards,
The Mondo Team
AS
Anita-Ann Summers's updateReviewer Update
24 Jan 2022, 17:49And when will this be, when will I get feedback as it's been 6 months and still no feedaback
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Anita-Ann Summers's update24 Jan 2022, 17:49
Reviewer Update
And when will this be, when will I get feedback as it's been 6 months and still no feedaback
Mondo's replyOfficial
25 Jan 2022, 16:18Hi Anita,
We apologize for the delay.
Please note you will receive a call within tomorrow.
Regards,
The Mondo Team
We apologize for the delay.
Please note you will receive a call within tomorrow.
Regards,
The Mondo Team
Mondo's reply25 Jan 2022, 16:18
Official
Hi Anita,
We apologize for the delay.
Please note you will receive a call within tomorrow.
Regards,
The Mondo Team
We apologize for the delay.
Please note you will receive a call within tomorrow.
Regards,
The Mondo Team
AS
Anita-Ann Summers's updateReviewer Update
09 Feb 2022, 17:40Wow, you guy make a lot of empty promise. I have given over enough time to refund. When I can I expect my refund
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Anita-Ann Summers's update09 Feb 2022, 17:40
Reviewer Update
Wow, you guy make a lot of empty promise. I have given over enough time to refund. When I can I expect my refund
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Anita-Ann Summers's updateReviewer Update
14 Feb 2022, 22:48Hello, please refund me.
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Anita-Ann Summers's update14 Feb 2022, 22:48
Reviewer Update
Hello, please refund me.
Mondo's replyOfficial
22 Feb 2022, 16:06Hi Anita-ann,
Please note that we have sent through a request to the MTN department to credit you and we are still awaiting feedback.
Regards,
The Mondo Team
Please note that we have sent through a request to the MTN department to credit you and we are still awaiting feedback.
Regards,
The Mondo Team
Mondo's reply22 Feb 2022, 16:06
Official
Hi Anita-ann,
Please note that we have sent through a request to the MTN department to credit you and we are still awaiting feedback.
Regards,
The Mondo Team
Please note that we have sent through a request to the MTN department to credit you and we are still awaiting feedback.
Regards,
The Mondo Team
AS
Anita-Ann Summers's updateReviewer Update
24 Feb 2022, 14:00By when will I get feedback?
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Anita-Ann Summers's update24 Feb 2022, 14:00
Reviewer Update
By when will I get feedback?
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Anita-Ann Summers's updateReviewer Update
08 Mar 2022, 13:35When will you guys respond, when will I get my refund
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Anita-Ann Summers's update08 Mar 2022, 13:35
Reviewer Update
When will you guys respond, when will I get my refund
Mondo's replyOfficial
03 Aug 2022, 10:44Hi Anita,
Please note that MTN has confirmed that your line was cancelled and credit was passed.
Should you require further assistance regarding this, you may contact MTN on 083135 or ***.
MTN Reference No: ***
Regards,
The Mondo Team
Please note that MTN has confirmed that your line was cancelled and credit was passed.
Should you require further assistance regarding this, you may contact MTN on 083135 or ***.
MTN Reference No: ***
Regards,
The Mondo Team
Mondo's reply03 Aug 2022, 10:44
Official
Hi Anita,
Please note that MTN has confirmed that your line was cancelled and credit was passed.
Should you require further assistance regarding this, you may contact MTN on 083135 or ***.
MTN Reference No: ***
Regards,
The Mondo Team
Please note that MTN has confirmed that your line was cancelled and credit was passed.
Should you require further assistance regarding this, you may contact MTN on 083135 or ***.
MTN Reference No: ***
Regards,
The Mondo Team
AS
Anita-Ann Summers's updateReviewer Update
03 Aug 2022, 11:22Why can't I see the reference number because I can assure that no credit was ever sent back to me, and it's been almost a year and I should chase on it. Do you that is fair
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Anita-Ann Summers's update03 Aug 2022, 11:22
Reviewer Update
Why can't I see the reference number because I can assure that no credit was ever sent back to me, and it's been almost a year and I should chase on it. Do you that is fair
AS
Anita-Ann Summers's updateReviewer Update
03 Aug 2022, 11:33Can you provide me with the mtn mobile number, they customer service is pathetic
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Anita-Ann Summers's update03 Aug 2022, 11:33
Reviewer Update
Can you provide me with the mtn mobile number, they customer service is pathetic
Mondo's replyOfficial
12 Aug 2022, 13:14Hi Anita-Ann,
Please note that an email has been sent to the above email address with the reference number and MTN contact details included.
Regards,
The Mondo Team
Please note that an email has been sent to the above email address with the reference number and MTN contact details included.
Regards,
The Mondo Team
Mondo's reply12 Aug 2022, 13:14
Official
Hi Anita-Ann,
Please note that an email has been sent to the above email address with the reference number and MTN contact details included.
Regards,
The Mondo Team
Please note that an email has been sent to the above email address with the reference number and MTN contact details included.
Regards,
The Mondo Team