SK
Samanta K

1 reviews | Active since Jan 2019

25 Jan 2019, 12:40

Frustrated Person

Very Bad experience with Rewards Co,

Rewards Co works hand in hand with MTN, around September 2018 i took a contract out with rewards co it was a samsung s8 where i receive every month 3 gigs data, 150 minutes & 100 sms for R549pm & 30 gigs once off data, the first month payment went off i did not receive the correct data, upon calling rewards co & mtn several times i get the data, come the next month it was exactly the same come December 2018 it was the same, then on the 21/12/18 i decided to cancel the contract, with endless battles rewards co cancels the contract, then i battle for them to get the couriers to me with again calling over and over the couriers come on the 15/1/19, today i call them 25/1/19, the contract is still in the process of being cancelled, i call rewards co and each person that answers the call there gives me different stories all the time, be mind full from the time i have cancelled this contract i am still paying for it, i am so frustrated that i need this contact to be cancelled immediately

0
Replies (5)
Mondo
Mondo's reply25 Jan 2019, 13:14
Official
Good Day Samantha, 

Thank you for raising your query with us. 

Please note that we will be in contact with you shortly. 

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply25 Jan 2019, 14:17
Official
Good Day  Samantha , 
Thank you for raising your query with us. 

As per our conversation, we are currently working on you query. 

Regards, 

Mondo Team 
SK
Samanta K's update25 Jan 2019, 17:58
Reviewer Update
I was given a call and said they will call me back before 5pm on the 25/1/19 business hours are over.... something that rewards co does keep saying ill call u back but never does then it takes my time costs and effort to call them back to push for further steps to be done towards the cancellation
Mondo
Mondo's reply28 Jan 2019, 08:49
Official
Good Day  Samantha,
Thank you for raising your query with us. 

As per your conversation with our consultant, we are currently working on your query and will send you an email during the course of the day.

We sincerely apologize for the inconvenience caused to you thus far and can assure that your query is in good hands.

Kind Regards, 

Mondo Team
Mondo
Mondo's reply30 Jan 2019, 17:04
Official
Good Day  Samantha,
As per your discussion with Kimona and the MTN consultant, your upgrade has been successfully reversed and the term dates have been amended.

Your query is now resolved.

Should you have any further queries please call us.

Kind Regards, 

Mondo Team