DD
Dineo D
1 reviews | Active since Sept 2021
18 Sept 2021, 09:05
Frustrated customer
I was called by a sales agent from mondo on the 28th July 2021 telling me I qualify to take up a certain device and I agreed to taking the contract but now I haven't received that device till today and yet the admin fee was deducted from my account on the 4th August, I'm receiving no communication whatsoever instead I'm the one who has to keep calling Mondo to find out as to why my package hasn't been delivered...
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
18 Sept 2021, 12:06Hi Dineo,
Thank you for taking the time to write to us about your application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO137606.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO137606.
Regards,
The Mondo Team
Mondo's reply18 Sept 2021, 12:06
Official
Hi Dineo,
Thank you for taking the time to write to us about your application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO137606.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO137606.
Regards,
The Mondo Team
Mondo's replyOfficial
20 Sept 2021, 15:26Hi Dineo,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, therefore, kindly advise what is a convenient time to make contact.
Kindly note that there is a current stock delay with your delivery.
Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, therefore, kindly advise what is a convenient time to make contact.
Kindly note that there is a current stock delay with your delivery.
Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Mondo's reply20 Sept 2021, 15:26
Official
Hi Dineo,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, therefore, kindly advise what is a convenient time to make contact.
Kindly note that there is a current stock delay with your delivery.
Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, therefore, kindly advise what is a convenient time to make contact.
Kindly note that there is a current stock delay with your delivery.
Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team