DD
Dineo D
1 reviews | Active since Sept 2021
13 Oct 2021, 05:56
Frustrated customer
I'm still waiting to be refunded my admin fee that Mondo deducted 4 months ago from my account for a cellphone contract that wasn't even delivered... mondo deserves no stars at all... period!!!
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
13 Oct 2021, 08:20Hi Dineo,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137606
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137606
Regards,
The Mondo Team
Mondo's reply13 Oct 2021, 08:20
Official
Hi Dineo,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137606
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137606
Regards,
The Mondo Team
Mondo's replyOfficial
13 Oct 2021, 13:00Hi Dineo,
Trust you are well.
Please note that your Telkom admin fee will reflect into your account at the end of next week.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom admin fee will reflect into your account at the end of next week.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply13 Oct 2021, 13:00
Official
Hi Dineo,
Trust you are well.
Please note that your Telkom admin fee will reflect into your account at the end of next week.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom admin fee will reflect into your account at the end of next week.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
01 Feb 2022, 15:14Hi Dineo,
Trust you are well.
Please note that our finance team has confirmed that credit was processed in the month of October 2021.
If you did not receive credit of the admin fee, you may contact our customer care team for further assistance.
We do apologize for the delayed response.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that our finance team has confirmed that credit was processed in the month of October 2021.
If you did not receive credit of the admin fee, you may contact our customer care team for further assistance.
We do apologize for the delayed response.
Your query will now be closed.
Regards,
The Mondo Team
Mondo's reply01 Feb 2022, 15:14
Official
Hi Dineo,
Trust you are well.
Please note that our finance team has confirmed that credit was processed in the month of October 2021.
If you did not receive credit of the admin fee, you may contact our customer care team for further assistance.
We do apologize for the delayed response.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that our finance team has confirmed that credit was processed in the month of October 2021.
If you did not receive credit of the admin fee, you may contact our customer care team for further assistance.
We do apologize for the delayed response.
Your query will now be closed.
Regards,
The Mondo Team