SS
Swazi S
1 reviews | Active since Dec 2019
11 May 2023, 12:47
Frustrated client. Delivery not delivered.
Spoke to Njabulo earlier this morning who was very helpful and assured me. his updated my package with the correct contact details, yet when I checked with DSV, Khanyisile from the team advised no changes have been made or instruction received. After numerous phone calls and emails.. The delivery package still has incorrect details. Please ensure *** is listed.
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Mondo's replyOfficial
11 May 2023, 13:41Good day Swazi,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO393257
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO393257
Regards,
The Mondo Team
Mondo's reply11 May 2023, 13:41
Official
Good day Swazi,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO393257
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO393257
Regards,
The Mondo Team