Frustrated by Mondo

<p>I was and still am very dissapointed with Mondo's service which is part of Vodacom. I took out a new contract with Mondo, After +- a month the wrong phone was delivered. I phoned their help desk to ask them to exchange the phone, Mondo said they could'nt exchange the phone which was a surpise to me??, I first had to cancel my contract, thereafter I must phone them back and ask them to load a new contract. I said no I will rather cancel the contract. Mondo said they will pick up the phone within 10 working days and when they collect the phone I must phone them and then the contract will be cancelled. After numerous calls I am still waiting for them to pick up the phone. I phoned them the first time on the 29th of March to cancel the contract, so today 25 Apr it has been 17 working days and counting.....................</p>