SK
Sher K
1 reviews | Active since Jan 2019
18 Jul 2023, 12:00
Frustrated because Mondo is not Mondoing over here
I have app**** for an upgrade almost three weeks ago I am an existing MTN customer, when I track my application it says Telkom pre approved.
please do assist me with an MTN upgrade I would really appreciate. three years ago it was much easier to do an upgrade then it is now. now its complicated and nobody gets back to you even if you request a call back
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
18 Jul 2023, 14:02Hi Sher,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO420623
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO420623
Regards,
The Mondo Team
Mondo's reply18 Jul 2023, 14:02
Official
Hi Sher,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO420623
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO420623
Regards,
The Mondo Team
SK
Sher K's updateReviewer Update
19 Jul 2023, 12:24Good day,
trust you are well.
still awaiting someone to call me regarding the above.
Kind Regards
trust you are well.
still awaiting someone to call me regarding the above.
Kind Regards
SK
Sher K's update19 Jul 2023, 12:24
Reviewer Update
Good day,
trust you are well.
still awaiting someone to call me regarding the above.
Kind Regards
trust you are well.
still awaiting someone to call me regarding the above.
Kind Regards
SK
Sher K's updateReviewer Update
19 Jul 2023, 14:19BEEN 24 HOURS AND NOBODY HAS CALLED ME
SK
Sher K's update19 Jul 2023, 14:19
Reviewer Update
BEEN 24 HOURS AND NOBODY HAS CALLED ME