1 reviews | Active since Jul 2021
FRUSTRATED!
Frustrated!!!
I have been trying to cancel an incorrect online upgrade (MTN) for more than a month now with no success. ( Incorrect upgrade on the 16th of June 2021 - logged cancelation on the 21st of June 2021 - MTN instore advised me I have 7 working days to cancel/reverse the upgrade)
When contacting Mondo, I keep on getting the same response "Kindly note as per the system your query has been escalated. You will be updated soon.'' - but then never get any update. They however always apologize for any inconvenience.
In the mean time I am unable to use my cellphone as the internet do not work, and all outgoing calls are barred. I would have hoped that there would be more they could be able to do to assist - the next debit order for the contract I am unable to use is also already due again, this is not fair paying for something I cannot use.
I seriously hope that this get sorted urgently.
Thank you for taking the time to write to us about your MTN cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128484
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128484
Regards,
The Mondo Team