DG
Deeolan G

1 reviews | Active since Jul 2009

10 Jan 2017, 12:12

**********ly billing me for over a year

<p>In approx Aug 2015 I signed up for a mobile data device and data with Vodacom through Mondo Mobile. I was promised a device that would "fit into my wallet". When I received the device it clearly didn't - so I used my CPA right to cancel the contract. I was informed by Vodacom that I needed to contact Mondo mobile who signed me up for the contract.</p> <p>This was done - and eventually the device was picked up from me in January 2016.</p> <p>However the cancellation was never done, and I'm still being billed for the device and contract.</p> <p>I've contacted Mondo numerous times - dealing with a lady called Kim who is apparently the team leader.</p> <p>Each time I'm promised they will cancell it with Vodacom, that Vodacom will get back to them etc etc. But nothing has been done. I am still being billed for service I do not use and I can't because I don't even have the device anymore.</p>

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Replies (3)
Mondo
Mondo's reply10 Jan 2017, 12:25
Official

Good day Deeolan,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

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DG
Deeolan G's update10 Jan 2017, 12:28
Reviewer Update

This is a standard copy-paste reply. I do not accept it until my query is resolved. I have just spoken to Vis Chetty who promised to get back to me today. If not I'm going to consult my legal options re this.

Mondo
Mondo's reply05 Jul 2017, 12:49
Official

Hi Deeolan,

We have not been successful contacting you, however, we trust that your query has now been resolved.

Should you have any further queries please feel free to contact.

Regards,

Mondo Team

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