********** Upgrade!

********** upgrade on MTN contract. I received a call from a Mondo representative on 11 November 2020 offering me an upgrade on my MTN contract which I was not interested in. After specifically stated that I was NOT interested in any upgrades, it was still processed. I then called MTN to have this cancelled which was done, after which it was processed again. Called MTN again to have it cancelled and yet it was processed a third time upon which activation took place. Need I mention that the contract is not in my name but that of my mothers and yet an upgrade was processed on the account even without her being contacted or giving approval for that matter. We have tried contacting Mondo for the past couple months to get this sorted as we are now stuck in a two year contract which we do not want to be in. On every occasion we have been told that this is being investigated and there is no further feedback given. Can this really take this long? MTN has now lost another client due to the disgusting service given by Mondo.