RB
Rory B
1 reviews | Active since Jan 2022
24 Jan 2022, 20:00
********** SALES WITHOUT CONSENT
Mondo sent me an MTN contract without calling me or receiving any consent from me for the contract. They sent me the Sim card and then debited my account without permission which means I need to now cancel with MTN. THIS IS ********** SALES. I've emailed and called them multiple times but this is still not being taken seriously by them. They even told me to go to an MTN store to listen to my call recording, which i did, but it was a completely unrelated call from 4 years ago!
DO NOT USE MONDO TO APPLY FOR ANY CELLPHONE CONTRACTS. They are just pushing sales and not caring about customer service at all!
Very frustrating!
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
24 Jan 2022, 20:05Good day,
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO174234
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO174234
Regards,
The Mondo Team
Mondo's reply24 Jan 2022, 20:05
Official
Good day,
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO174234
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO174234
Regards,
The Mondo Team
Mondo's replyOfficial
04 Feb 2022, 14:07Hi Rory,
Trust you are well.
Please note that your query was deemed invalid, as the sales agent advised your correctly regarding the deal captured last year.
Kindly note that the correct sale call recording has been sent to the MTN store.
Your query will now be closed.
For further enquiries, kindly contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your query was deemed invalid, as the sales agent advised your correctly regarding the deal captured last year.
Kindly note that the correct sale call recording has been sent to the MTN store.
Your query will now be closed.
For further enquiries, kindly contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply04 Feb 2022, 14:07
Official
Hi Rory,
Trust you are well.
Please note that your query was deemed invalid, as the sales agent advised your correctly regarding the deal captured last year.
Kindly note that the correct sale call recording has been sent to the MTN store.
Your query will now be closed.
For further enquiries, kindly contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your query was deemed invalid, as the sales agent advised your correctly regarding the deal captured last year.
Kindly note that the correct sale call recording has been sent to the MTN store.
Your query will now be closed.
For further enquiries, kindly contact our Customer Care Team.
Regards,
The Mondo Team
RB
Rory B's updateReviewer Update
25 Apr 2022, 11:24This is nonsense. Considering that MTN cancelled the contract, its clear that this was ********** from Mondo??
RB
Rory B's update25 Apr 2022, 11:24
Reviewer Update
This is nonsense. Considering that MTN cancelled the contract, its clear that this was ********** from Mondo??
Mondo's replyOfficial
31 May 2022, 09:32Hi Rory,
Trust you are well.
Please note that the MTN line which was not authorized by you has been cancelled and deactivated.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN line which was not authorized by you has been cancelled and deactivated.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply31 May 2022, 09:32
Official
Hi Rory,
Trust you are well.
Please note that the MTN line which was not authorized by you has been cancelled and deactivated.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN line which was not authorized by you has been cancelled and deactivated.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team