********** sales agents

Hi i received a call from agent named Fathima, she offered data package R89.00 to be loaded on my current simcard. I get call from courier company that they want to deliver a mtn sim to me. I told them its incorrect they sed contact Mondo. Called 4 times even sent message for investigation, no feedback yet. But my activation fee was debited and im told its non refundable even though there agent ****. I also found out the deal was R149 and not R89 as the agent said. Mondo i was happy with ur service thus far but this has brought great dissapointment to me