********** sale - No feedback regarding cancellation and refund
I was sold a deal at a specific price, the pro forma invoices amounted to more than a full months bill. When queried, Mondo advised that they cannot offer me the deal that they had sold me as the agent had provided me with false information. I am unable to get a refund as the finance department is closed (however my debit order was actioned whilst the finance department was closed). I had made contact with Marry Gafoor who promised to send me a cancellation letter and confirmation of a date of the refund. I have not received this information yet. Upon trying to make contact with Mondo on their online platform ,they are unable to assist. Upon calling their call center, there are technical difficulties.
Selling customers products and charging them a higher price than agreed upon is *****! This company is *********, commits ***** and does not want to rectify the problem.
All of this occurs within the 10 day cooling off period, yet when making a sale they would call you every 5 minutes but it seems to take days to send a cancellation letter, I wonder if they are trying to prolong the issue so they may surpass the 10 days and tie me to the contract and commit further *****.
Helpful (0)
Replies (24)0
Replies (24)
Mondo's replyOfficial
17 Dec 2020, 10:06Good day Sabastian, We have received your query. Kindly note one of our dedicated consultants will be in contact with you shortly. Regards, The Mondo Team
Mondo's reply17 Dec 2020, 10:06
Official
Good day Sabastian, We have received your query. Kindly note one of our dedicated consultants will be in contact with you shortly. Regards, The Mondo Team
Mondo's replyOfficial
17 Dec 2020, 16:24Good day Sabastian, Thank you for writing to us.
Kindly note that we have escalated your cancellation to higher management and will revert with feedback. Regards, The Mondo Team
Kindly note that we have escalated your cancellation to higher management and will revert with feedback. Regards, The Mondo Team
Mondo's reply17 Dec 2020, 16:24
Official
Good day Sabastian, Thank you for writing to us.
Kindly note that we have escalated your cancellation to higher management and will revert with feedback. Regards, The Mondo Team
Kindly note that we have escalated your cancellation to higher management and will revert with feedback. Regards, The Mondo Team
's updateReviewer Update
18 Dec 2020, 13:45Hi,
I have not received an email confirming the following:
1. Cancelation of the contract.
2. Confirmation date of refund.
3.Cancelation of the debit order (please note that I will not be paying a cent for this contract).
If my account is debited due to a delay on Mondo's part, I will expect a full refund of the debit order and any bank charges applicable, if Mondo does not communicate this information to MTN on time. I have informed you about the issue with the 10 working day cooling off period.
Please can you treat this matter with urgency as your online agents are of no help!
Regards
Sabastian Gowthum
I have not received an email confirming the following:
1. Cancelation of the contract.
2. Confirmation date of refund.
3.Cancelation of the debit order (please note that I will not be paying a cent for this contract).
If my account is debited due to a delay on Mondo's part, I will expect a full refund of the debit order and any bank charges applicable, if Mondo does not communicate this information to MTN on time. I have informed you about the issue with the 10 working day cooling off period.
Please can you treat this matter with urgency as your online agents are of no help!
Regards
Sabastian Gowthum
's update18 Dec 2020, 13:45
Reviewer Update
Hi,
I have not received an email confirming the following:
1. Cancelation of the contract.
2. Confirmation date of refund.
3.Cancelation of the debit order (please note that I will not be paying a cent for this contract).
If my account is debited due to a delay on Mondo's part, I will expect a full refund of the debit order and any bank charges applicable, if Mondo does not communicate this information to MTN on time. I have informed you about the issue with the 10 working day cooling off period.
Please can you treat this matter with urgency as your online agents are of no help!
Regards
Sabastian Gowthum
I have not received an email confirming the following:
1. Cancelation of the contract.
2. Confirmation date of refund.
3.Cancelation of the debit order (please note that I will not be paying a cent for this contract).
If my account is debited due to a delay on Mondo's part, I will expect a full refund of the debit order and any bank charges applicable, if Mondo does not communicate this information to MTN on time. I have informed you about the issue with the 10 working day cooling off period.
Please can you treat this matter with urgency as your online agents are of no help!
Regards
Sabastian Gowthum
Mondo's replyOfficial
18 Dec 2020, 14:02Good day Sabastian, As discussed with our consultant, please note that we have escalated your cancellation to higher management.
We will keep you updated on the progress of this.
Regards, The Mondo Team
We will keep you updated on the progress of this.
Regards, The Mondo Team
Mondo's reply18 Dec 2020, 14:02
Official
Good day Sabastian, As discussed with our consultant, please note that we have escalated your cancellation to higher management.
We will keep you updated on the progress of this.
Regards, The Mondo Team
We will keep you updated on the progress of this.
Regards, The Mondo Team
's updateReviewer Update
22 Dec 2020, 10:03Good day,
The consultant that had called me last week, had promised feedback by yesterday the 21/12/2020. I have not received any communication since then, please can I have urgent feedback regarding the matter?
Regards
Sabastian Gowthum
The consultant that had called me last week, had promised feedback by yesterday the 21/12/2020. I have not received any communication since then, please can I have urgent feedback regarding the matter?
Regards
Sabastian Gowthum
's update22 Dec 2020, 10:03
Reviewer Update
Good day,
The consultant that had called me last week, had promised feedback by yesterday the 21/12/2020. I have not received any communication since then, please can I have urgent feedback regarding the matter?
Regards
Sabastian Gowthum
The consultant that had called me last week, had promised feedback by yesterday the 21/12/2020. I have not received any communication since then, please can I have urgent feedback regarding the matter?
Regards
Sabastian Gowthum
Mondo's replyOfficial
22 Dec 2020, 10:06Good day Sabastian, We sincerely apologize for the delay in this matter being resolved.
Kindly note that we were offline and could not provide you with an update or follow up with the MTN team.
We will escalate to MTN again and revert with feedback.
Regards, The Mondo Team
Kindly note that we were offline and could not provide you with an update or follow up with the MTN team.
We will escalate to MTN again and revert with feedback.
Regards, The Mondo Team
Mondo's reply22 Dec 2020, 10:06
Official
Good day Sabastian, We sincerely apologize for the delay in this matter being resolved.
Kindly note that we were offline and could not provide you with an update or follow up with the MTN team.
We will escalate to MTN again and revert with feedback.
Regards, The Mondo Team
Kindly note that we were offline and could not provide you with an update or follow up with the MTN team.
We will escalate to MTN again and revert with feedback.
Regards, The Mondo Team
's updateReviewer Update
23 Dec 2020, 11:23Hi,
The sim card has been inactive for the past 2 days.
I trust that the technical issue has been resolved and the matter has been escalated appropriately.
I need confirmation that all charges have been cancelled and all refund/s that are applicable will be processed, including the cancellation of this contract.
When is this matter going to be resolved? This matter seems to be taking forever to resolve a simple issue!
Hopefully the public reads these comments so they can understand the level of service that Mondo offers....absolutely terrible customer service!
Regards
Sabastian Gowthum
The sim card has been inactive for the past 2 days.
I trust that the technical issue has been resolved and the matter has been escalated appropriately.
I need confirmation that all charges have been cancelled and all refund/s that are applicable will be processed, including the cancellation of this contract.
When is this matter going to be resolved? This matter seems to be taking forever to resolve a simple issue!
Hopefully the public reads these comments so they can understand the level of service that Mondo offers....absolutely terrible customer service!
Regards
Sabastian Gowthum
's update23 Dec 2020, 11:23
Reviewer Update
Hi,
The sim card has been inactive for the past 2 days.
I trust that the technical issue has been resolved and the matter has been escalated appropriately.
I need confirmation that all charges have been cancelled and all refund/s that are applicable will be processed, including the cancellation of this contract.
When is this matter going to be resolved? This matter seems to be taking forever to resolve a simple issue!
Hopefully the public reads these comments so they can understand the level of service that Mondo offers....absolutely terrible customer service!
Regards
Sabastian Gowthum
The sim card has been inactive for the past 2 days.
I trust that the technical issue has been resolved and the matter has been escalated appropriately.
I need confirmation that all charges have been cancelled and all refund/s that are applicable will be processed, including the cancellation of this contract.
When is this matter going to be resolved? This matter seems to be taking forever to resolve a simple issue!
Hopefully the public reads these comments so they can understand the level of service that Mondo offers....absolutely terrible customer service!
Regards
Sabastian Gowthum
Mondo's replyOfficial
23 Dec 2020, 17:09Good day Sabastian, We have escalated this to the MTN Team to advise and are awaiting a response.
Our team will revert with feedback.
Regards, The Mondo Team
Our team will revert with feedback.
Regards, The Mondo Team
Mondo's reply23 Dec 2020, 17:09
Official
Good day Sabastian, We have escalated this to the MTN Team to advise and are awaiting a response.
Our team will revert with feedback.
Regards, The Mondo Team
Our team will revert with feedback.
Regards, The Mondo Team
Mondo's replyOfficial
28 Dec 2020, 16:36Good day Sabatian,
As discussed with Amanda, your query has been escalated for investigation.
Feedback will be provided once recieved.
Regards,
Mondo Team
As discussed with Amanda, your query has been escalated for investigation.
Feedback will be provided once recieved.
Regards,
Mondo Team
Mondo's reply28 Dec 2020, 16:36
Official
Good day Sabatian,
As discussed with Amanda, your query has been escalated for investigation.
Feedback will be provided once recieved.
Regards,
Mondo Team
As discussed with Amanda, your query has been escalated for investigation.
Feedback will be provided once recieved.
Regards,
Mondo Team
Mondo's replyOfficial
30 Dec 2020, 12:47Good day Sabastian, Please note that our team has provided feedback to you via email. Kindly note that we requested for the usage amount from MTN and we will revert with feedback.
Regards,
Mondo Team
Regards,
Mondo Team
Mondo's reply30 Dec 2020, 12:47
Official
Good day Sabastian, Please note that our team has provided feedback to you via email. Kindly note that we requested for the usage amount from MTN and we will revert with feedback.
Regards,
Mondo Team
Regards,
Mondo Team
Mondo's replyOfficial
06 Jan 2021, 13:42Good day Sabastian,
Please note that we are still awaiting feedback from MTN on the usage amount.
We have requested that they place priority on this and revert with feedback ASAP.
Regards,
Mondo Team
Please note that we are still awaiting feedback from MTN on the usage amount.
We have requested that they place priority on this and revert with feedback ASAP.
Regards,
Mondo Team
Mondo's reply06 Jan 2021, 13:42
Official
Good day Sabastian,
Please note that we are still awaiting feedback from MTN on the usage amount.
We have requested that they place priority on this and revert with feedback ASAP.
Regards,
Mondo Team
Please note that we are still awaiting feedback from MTN on the usage amount.
We have requested that they place priority on this and revert with feedback ASAP.
Regards,
Mondo Team
's updateReviewer Update
06 Jan 2021, 14:12Hi,
Please note that both sims were cancelled as agreed upon. The debit order has gone of at the full value. I was unable to enjoy the full benefits of the deal. I rightfully expect a full refund of the admin fee plus the full debit order value once you finance department has resumed work.
The usage is now irrelevant in my opinion, let's not waste any further time, process my refund in full and close this matter.
Regards
Sabastian Gowthum
Please note that both sims were cancelled as agreed upon. The debit order has gone of at the full value. I was unable to enjoy the full benefits of the deal. I rightfully expect a full refund of the admin fee plus the full debit order value once you finance department has resumed work.
The usage is now irrelevant in my opinion, let's not waste any further time, process my refund in full and close this matter.
Regards
Sabastian Gowthum
's update06 Jan 2021, 14:12
Reviewer Update
Hi,
Please note that both sims were cancelled as agreed upon. The debit order has gone of at the full value. I was unable to enjoy the full benefits of the deal. I rightfully expect a full refund of the admin fee plus the full debit order value once you finance department has resumed work.
The usage is now irrelevant in my opinion, let's not waste any further time, process my refund in full and close this matter.
Regards
Sabastian Gowthum
Please note that both sims were cancelled as agreed upon. The debit order has gone of at the full value. I was unable to enjoy the full benefits of the deal. I rightfully expect a full refund of the admin fee plus the full debit order value once you finance department has resumed work.
The usage is now irrelevant in my opinion, let's not waste any further time, process my refund in full and close this matter.
Regards
Sabastian Gowthum
Mondo's replyOfficial
07 Jan 2021, 09:17Good day Sabastian, Please can you forward us your bank statement with the amount that went off your account for our team to arrange for the refund. We apologize for the inconvenience caused and trust that this matter will soon be put to rest.
Regards,
Mondo Team
Regards,
Mondo Team
Mondo's reply07 Jan 2021, 09:17
Official
Good day Sabastian, Please can you forward us your bank statement with the amount that went off your account for our team to arrange for the refund. We apologize for the inconvenience caused and trust that this matter will soon be put to rest.
Regards,
Mondo Team
Regards,
Mondo Team
's updateReviewer Update
07 Jan 2021, 10:06Hi,
The amount that had went off is R65 (admin fee) + R 266.60 (MTN bill) = R 331.60 (Total).
If you require proof I am comfortable with emailing you the transactions when you provide me with an email address to send this information too as this is my personal information that I am not comfortable displaying on a public platform. You guys should already have my banking details.
Please call me should there be any issues.
Regards
Sabastian Gowthum
The amount that had went off is R65 (admin fee) + R 266.60 (MTN bill) = R 331.60 (Total).
If you require proof I am comfortable with emailing you the transactions when you provide me with an email address to send this information too as this is my personal information that I am not comfortable displaying on a public platform. You guys should already have my banking details.
Please call me should there be any issues.
Regards
Sabastian Gowthum
's update07 Jan 2021, 10:06
Reviewer Update
Hi,
The amount that had went off is R65 (admin fee) + R 266.60 (MTN bill) = R 331.60 (Total).
If you require proof I am comfortable with emailing you the transactions when you provide me with an email address to send this information too as this is my personal information that I am not comfortable displaying on a public platform. You guys should already have my banking details.
Please call me should there be any issues.
Regards
Sabastian Gowthum
The amount that had went off is R65 (admin fee) + R 266.60 (MTN bill) = R 331.60 (Total).
If you require proof I am comfortable with emailing you the transactions when you provide me with an email address to send this information too as this is my personal information that I am not comfortable displaying on a public platform. You guys should already have my banking details.
Please call me should there be any issues.
Regards
Sabastian Gowthum
Mondo's replyOfficial
07 Jan 2021, 10:12Good day Sabastian, Please note that *** is a business email address. Kindly forward your bank statement to the above email address in order to arrange for the refund.
Regards,
Mondo Team
Regards,
Mondo Team
Mondo's reply07 Jan 2021, 10:12
Official
Good day Sabastian, Please note that *** is a business email address. Kindly forward your bank statement to the above email address in order to arrange for the refund.
Regards,
Mondo Team
Regards,
Mondo Team
's updateReviewer Update
16 Feb 2021, 09:39Hi,
Why am I still receiving invoices and statements from MTN, with amounts owing?
You had advised that this was cancelled and resolved in the last email, so why am I still being billed?
Regards
Sabastian Gowthum
Why am I still receiving invoices and statements from MTN, with amounts owing?
You had advised that this was cancelled and resolved in the last email, so why am I still being billed?
Regards
Sabastian Gowthum
's update16 Feb 2021, 09:39
Reviewer Update
Hi,
Why am I still receiving invoices and statements from MTN, with amounts owing?
You had advised that this was cancelled and resolved in the last email, so why am I still being billed?
Regards
Sabastian Gowthum
Why am I still receiving invoices and statements from MTN, with amounts owing?
You had advised that this was cancelled and resolved in the last email, so why am I still being billed?
Regards
Sabastian Gowthum
Mondo's replyOfficial
16 Feb 2021, 09:47Hi Sabastian,
The feedback provided to you by our team was received from MTN.
Kindly contact MTN Customer Care on 083135 or 135 to query this as Mondo hasn't been billing you.
Should you have any further queries, please feel free to call or email our team.
Regards,
Mondo Team
The feedback provided to you by our team was received from MTN.
Kindly contact MTN Customer Care on 083135 or 135 to query this as Mondo hasn't been billing you.
Should you have any further queries, please feel free to call or email our team.
Regards,
Mondo Team
Mondo's reply16 Feb 2021, 09:47
Official
Hi Sabastian,
The feedback provided to you by our team was received from MTN.
Kindly contact MTN Customer Care on 083135 or 135 to query this as Mondo hasn't been billing you.
Should you have any further queries, please feel free to call or email our team.
Regards,
Mondo Team
The feedback provided to you by our team was received from MTN.
Kindly contact MTN Customer Care on 083135 or 135 to query this as Mondo hasn't been billing you.
Should you have any further queries, please feel free to call or email our team.
Regards,
Mondo Team
's updateReviewer Update
16 Feb 2021, 11:25Hi,
You guys are responsible for the cancellation as I had taken the deal with you. Please ensure that you contact MTN and resolve with them accordingly.
I will be requesting a refund from Mondo should any further charges go off my account, as this was a ********** product that you had sold to me by Mondo.
Please do not make my life difficult to fix the mess that Mondo has created.
Please resolve urgently.
Regards
Sabastian Gowthum
You guys are responsible for the cancellation as I had taken the deal with you. Please ensure that you contact MTN and resolve with them accordingly.
I will be requesting a refund from Mondo should any further charges go off my account, as this was a ********** product that you had sold to me by Mondo.
Please do not make my life difficult to fix the mess that Mondo has created.
Please resolve urgently.
Regards
Sabastian Gowthum
's update16 Feb 2021, 11:25
Reviewer Update
Hi,
You guys are responsible for the cancellation as I had taken the deal with you. Please ensure that you contact MTN and resolve with them accordingly.
I will be requesting a refund from Mondo should any further charges go off my account, as this was a ********** product that you had sold to me by Mondo.
Please do not make my life difficult to fix the mess that Mondo has created.
Please resolve urgently.
Regards
Sabastian Gowthum
You guys are responsible for the cancellation as I had taken the deal with you. Please ensure that you contact MTN and resolve with them accordingly.
I will be requesting a refund from Mondo should any further charges go off my account, as this was a ********** product that you had sold to me by Mondo.
Please do not make my life difficult to fix the mess that Mondo has created.
Please resolve urgently.
Regards
Sabastian Gowthum
's updateReviewer Update
02 Apr 2021, 06:39I am still being debited, please email me the proof where you guys have received cancelation from MTN so I may take it up with them.
's update02 Apr 2021, 06:39
Reviewer Update
I am still being debited, please email me the proof where you guys have received cancelation from MTN so I may take it up with them.
's updateReviewer Update
07 Apr 2021, 11:59Please can I have feedback regarding my query, I require proof of the cancellation.
's update07 Apr 2021, 11:59
Reviewer Update
Please can I have feedback regarding my query, I require proof of the cancellation.
Mondo's replyOfficial
07 Apr 2021, 12:12Hi Sabastian, Please can you respond to the email our team has sent you with regards to the refund due to you.
We will keep you updated on the progress.
Regards,
Mondo Team
We will keep you updated on the progress.
Regards,
Mondo Team
Mondo's reply07 Apr 2021, 12:12
Official
Hi Sabastian, Please can you respond to the email our team has sent you with regards to the refund due to you.
We will keep you updated on the progress.
Regards,
Mondo Team
We will keep you updated on the progress.
Regards,
Mondo Team
's updateReviewer Update
11 Aug 2021, 11:28This query is still not resolved. I am still receiving a bill from MTN. They have advised that you have only processed the cancelation on the 7 Apr 21, of which I have raised this issue with you guys on in Dec 2020! Please either send me confirmation formal cancellation from MTN for both sim cards or are you going to refund me the funds if I make the payment to MTN? I have been handed over to their legal department which is now effecting my personal credit score! Please contact me urgently!!!!
's update11 Aug 2021, 11:28
Reviewer Update
This query is still not resolved. I am still receiving a bill from MTN. They have advised that you have only processed the cancelation on the 7 Apr 21, of which I have raised this issue with you guys on in Dec 2020! Please either send me confirmation formal cancellation from MTN for both sim cards or are you going to refund me the funds if I make the payment to MTN? I have been handed over to their legal department which is now effecting my personal credit score! Please contact me urgently!!!!
's updateReviewer Update
17 Aug 2021, 13:11 I have still failed to receive proper feedback from Mona Pillay who is dealing with this query. Can someone from this company please contact me urgently to assist me with a query that is now over 8 months old!
's update17 Aug 2021, 13:11
Reviewer Update
I have still failed to receive proper feedback from Mona Pillay who is dealing with this query. Can someone from this company please contact me urgently to assist me with a query that is now over 8 months old!
Mondo's replyOfficial
11 Jan 2023, 14:28Mondo's reply11 Jan 2023, 14:28
Official