********** Sale/ Change of Package

I received a call from Mondo in October when they were promoting the P8 Lite 2017 for R169 and I was satisfied with their offer, plus it was a Telkom deal and I was planning to take a contract out with Telkom anyway. I had the admin fee of R99 deducted on 31.10.2018 and received an sms that delivery will be in about 7-14 working days. All was going fine until the day the phone arrived. I was shocked to find that it was a Y6 2018 in the box. I called Mondo immediately and was informed that my contract had been changed to the Y6 as they had no stock of the P8. To make matters worse, the monthly contract was R179 and nobody bothered to call me to check if I was happy with this particular phone. I spoke to Noxolo who told me that Telkom had changed this on their side as stock was no longer available. I am still very upset because I have a contract at the moment that I never signed up for. Should anything happen in the next 24 months and perhaps I end up needing assistance with this device I may find myself getting information that there is no recorded sale of a Y6. Noxolo told me that they would deduct one month's subscription as compensation for the bad service. This alone is not going to help me because this is a ********** sale at the end of the day. There is no record of me approving a swop. I spoke to my lawyer who is currently busy with NCC in getting us to lodge a formal complaint as this type of service needs to corrected very quickly. I can't help but wonder how many other people have had contracts taken out in their names and they are not aware of this. I need to know how when I got the first call there was a verification officer of the sale and now I had no one call me. Please can I get a call as soon as possible as I believe the recording will be required by my lawyer soon should this issue not be resolved soonest.