AN
Antonio N
1 reviews | Active since May 2021
31 May 2021, 13:51
********** sale by Mondo
Took out a sim contract around 3 weeks ago over the phone. Mondo sold me 2 sim cards and has been avoiding to rectify the problem and still processed the sale. It was a ********** sale that mondo still allowed to take place and even submitted it to MTN. My bill now is almost R300 more that what was agreed on the telephone. And even now nobody wants to assist me to rectify the problem that they have created for me. It feels like it was a total ****. Don't trust mondo. Their customer service is terrible
Helpful (0)
Replies (9)0
Replies (9)
Mondo's replyOfficial
31 May 2021, 13:58Hi Antonio,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received with regards to the deal on your name.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO121567
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received with regards to the deal on your name.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO121567
Regards,
The Mondo Team
Mondo's reply31 May 2021, 13:58
Official
Hi Antonio,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received with regards to the deal on your name.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO121567
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received with regards to the deal on your name.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO121567
Regards,
The Mondo Team
Mondo's replyOfficial
02 Jun 2021, 12:59Hi Antonio,
As discussed with our consultant please note that we have escalated your cancellation for MTN to prioritize.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant please note that we have escalated your cancellation for MTN to prioritize.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply02 Jun 2021, 12:59
Official
Hi Antonio,
As discussed with our consultant please note that we have escalated your cancellation for MTN to prioritize.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant please note that we have escalated your cancellation for MTN to prioritize.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
07 Jun 2021, 16:35Hi Antonio,
Please note that we have attempted contacting you with no success.
Kindly note that your line is no longer active on the MTN network.
Your query is now resolved and will be closed.
Should you have any further queries please call or email us.
Regards,
The Mondo Team
Please note that we have attempted contacting you with no success.
Kindly note that your line is no longer active on the MTN network.
Your query is now resolved and will be closed.
Should you have any further queries please call or email us.
Regards,
The Mondo Team
Mondo's reply07 Jun 2021, 16:35
Official
Hi Antonio,
Please note that we have attempted contacting you with no success.
Kindly note that your line is no longer active on the MTN network.
Your query is now resolved and will be closed.
Should you have any further queries please call or email us.
Regards,
The Mondo Team
Please note that we have attempted contacting you with no success.
Kindly note that your line is no longer active on the MTN network.
Your query is now resolved and will be closed.
Should you have any further queries please call or email us.
Regards,
The Mondo Team
AN
Antonio N's updateReviewer Update
05 Jul 2021, 07:13It's been more than a month since this has happened and still Mtn is deducting money from my account and when I reversed it they have threatened to stop the contract but report me to the credit bureau. So because of mondo my credit score is going to be affected. It shows my query was never dealt with or taken seriously
AN
Antonio N's update05 Jul 2021, 07:13
Reviewer Update
It's been more than a month since this has happened and still Mtn is deducting money from my account and when I reversed it they have threatened to stop the contract but report me to the credit bureau. So because of mondo my credit score is going to be affected. It shows my query was never dealt with or taken seriously
Mondo's replyOfficial
07 Jul 2021, 09:31Hi Antonio,
Trust you are well.
Please note that we are currently looking into your query.
Kindly note that you will be contacted shortly.
Regards,
The Mondo Team
Trust you are well.
Please note that we are currently looking into your query.
Kindly note that you will be contacted shortly.
Regards,
The Mondo Team
Mondo's reply07 Jul 2021, 09:31
Official
Hi Antonio,
Trust you are well.
Please note that we are currently looking into your query.
Kindly note that you will be contacted shortly.
Regards,
The Mondo Team
Trust you are well.
Please note that we are currently looking into your query.
Kindly note that you will be contacted shortly.
Regards,
The Mondo Team
AN
Antonio N's updateReviewer Update
09 Aug 2021, 19:32It's been 3 months now and I'm still being charged, even after you guys have emailed me saying this was canceled, I have the proof of this. My last debit was over R500 and this is way more than the agreed R149. Clearly you looking hard enough because after 3 months I would have expected this to be a thing of the past, and when I contact you guys via email nobody assists. I want my money back!!!
AN
Antonio N's update09 Aug 2021, 19:32
Reviewer Update
It's been 3 months now and I'm still being charged, even after you guys have emailed me saying this was canceled, I have the proof of this. My last debit was over R500 and this is way more than the agreed R149. Clearly you looking hard enough because after 3 months I would have expected this to be a thing of the past, and when I contact you guys via email nobody assists. I want my money back!!!
Mondo's replyOfficial
12 Aug 2021, 11:28Hi Antonio, Our team has emailed you, kindly respond with the requested information as we would need to escalate your query to MTN. We apologize for the inconvenience caused to you thus far. Regards, The Mondo Team
Mondo's reply12 Aug 2021, 11:28
Official
Hi Antonio, Our team has emailed you, kindly respond with the requested information as we would need to escalate your query to MTN. We apologize for the inconvenience caused to you thus far. Regards, The Mondo Team
AN
Antonio N's updateReviewer Update
12 Aug 2021, 11:46I need this sorted out now. I think the 3 months I have given you guys is more than enough time to fix this. The problem was caused by one of your very own call center agents and it was verified too. So fix this immediately because I will not stop trying to get my money back.
AN
Antonio N's update12 Aug 2021, 11:46
Reviewer Update
I need this sorted out now. I think the 3 months I have given you guys is more than enough time to fix this. The problem was caused by one of your very own call center agents and it was verified too. So fix this immediately because I will not stop trying to get my money back.
Mondo's replyOfficial
12 Aug 2021, 12:59Hi Antonio, We understand your disappointment and frustration and we will ensure this is resolved however we do require your assistance with regards to this.
Please can you arrange for the email to be sent to us. Regards, The Mondo Team
Please can you arrange for the email to be sent to us. Regards, The Mondo Team
Mondo's reply12 Aug 2021, 12:59
Official
Hi Antonio, We understand your disappointment and frustration and we will ensure this is resolved however we do require your assistance with regards to this.
Please can you arrange for the email to be sent to us. Regards, The Mondo Team
Please can you arrange for the email to be sent to us. Regards, The Mondo Team