FL
Fatimah L
1 reviews | Active since Oct 2021
24 Jan 2022, 12:13
********** Practises and DISGUSTING Customer Service!!!!!!!! STAY AWAY FROM MONDO!!!!!!
This company is a *****!!! Do not make the mistake of being associated with them. They do not care about customer service at all. They have been making me run from pillar to post since October 2021, trying to resolve a mistake THEY made. Till today, I have no resolution on the matter. Disgusting customer service!!! They are so ********* in their business practises. They upgraded a cell phone contract **********ly, without the account holder's permission. Took the money very happily. No protocols were followed then. Sent the wrong phone and wrong colour on this ********** upgrade. Then when it was time to rectify THEIR mistake, no acknowledgement or effort to correct it. The account holder even stated to them that he didn't authorize any upgrades and so the whole transaction is *****. Do they even care? Nope. I was even promised by a service agent Zaheera, after we spoke for almost 1.5hrs, that she would personally resolve the matter once I sent her the documents she needed. Even she hasn't kept her word. This company has no values. It's disgusting!
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
24 Jan 2022, 12:22Hi Fatimah ,
Thank you for taking the time to write to us about your query MTN refund query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO173921
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query MTN refund query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO173921
Regards,
The Mondo Team
Mondo's reply24 Jan 2022, 12:22
Official
Hi Fatimah ,
Thank you for taking the time to write to us about your query MTN refund query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO173921
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query MTN refund query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO173921
Regards,
The Mondo Team
FL
Fatimah L's updateReviewer Update
24 Jan 2022, 16:18It is not a refund. Mondo has to get MTN to waiver the early upgrade fee on my account. As it stands, my account is showing that I am owing that early upgrade fee. This is a simple issue that Mondo (and Zaheera) promised to resolve. This cannot take months again. I sent Mondo the required documentation in December already. It is now almost the end of January. Then I get an email from Mondo today telling me that I must contact MTN and resolve this. It's ridiculous. I cannot resolve this. This is between Mondo and MTN.
FL
Fatimah L's update24 Jan 2022, 16:18
Reviewer Update
It is not a refund. Mondo has to get MTN to waiver the early upgrade fee on my account. As it stands, my account is showing that I am owing that early upgrade fee. This is a simple issue that Mondo (and Zaheera) promised to resolve. This cannot take months again. I sent Mondo the required documentation in December already. It is now almost the end of January. Then I get an email from Mondo today telling me that I must contact MTN and resolve this. It's ridiculous. I cannot resolve this. This is between Mondo and MTN.
Mondo's replyOfficial
24 Jan 2022, 16:28Hi Fatimah ,
Please note an urgent follow up has been sent to MTN and we will revert back with an update shortly.
Regards,
The Mondo Team
Please note an urgent follow up has been sent to MTN and we will revert back with an update shortly.
Regards,
The Mondo Team
Mondo's reply24 Jan 2022, 16:28
Official
Hi Fatimah ,
Please note an urgent follow up has been sent to MTN and we will revert back with an update shortly.
Regards,
The Mondo Team
Please note an urgent follow up has been sent to MTN and we will revert back with an update shortly.
Regards,
The Mondo Team
FL
Fatimah L's updateReviewer Update
25 Jan 2022, 07:04What exactly is the urgent follow up for? Has Mondo already paid MTN that early upgrade fee? And is that what Mondo is following up - if MTN has waivered it from my account? Because that is the issue here. Mondo needs to pay and get MTN to waiver it. It was agreed upon by Mondo that, that is what would be done on their side to rectify their mistake and make up for the grief they have caused me. It is quite simple. Unless Mondo is now going back on their agreement and trying to run circles around me again to get out of paying? This whole situation is ridiculous. Mondo needs to be sued and taken to court for their ******* practises!!!!
FL
Fatimah L's update25 Jan 2022, 07:04
Reviewer Update
What exactly is the urgent follow up for? Has Mondo already paid MTN that early upgrade fee? And is that what Mondo is following up - if MTN has waivered it from my account? Because that is the issue here. Mondo needs to pay and get MTN to waiver it. It was agreed upon by Mondo that, that is what would be done on their side to rectify their mistake and make up for the grief they have caused me. It is quite simple. Unless Mondo is now going back on their agreement and trying to run circles around me again to get out of paying? This whole situation is ridiculous. Mondo needs to be sued and taken to court for their ******* practises!!!!
FL
Fatimah L's updateReviewer Update
25 Jan 2022, 13:01I am still waiting for the customer care consultant to contact me. Mondo does not care about their customers at all. Generic replies is all you are good for. No one actually bothers to do any work to resolve issues. Legal action will be taken if my issue is not attended to immediately.
FL
Fatimah L's update25 Jan 2022, 13:01
Reviewer Update
I am still waiting for the customer care consultant to contact me. Mondo does not care about their customers at all. Generic replies is all you are good for. No one actually bothers to do any work to resolve issues. Legal action will be taken if my issue is not attended to immediately.
Mondo's replyOfficial
25 Jan 2022, 13:05Hi Fatimah ,
Please note an urgent follow up has been sent to MTN and we will call you with an update once we have received feedback from them
Please note an urgent follow up has been sent to MTN and we will call you with an update once we have received feedback from them
We sincerely apologize for any inconvenience.
Regards,
The Mondo Team
Mondo's reply25 Jan 2022, 13:05
Official
Hi Fatimah ,
Please note an urgent follow up has been sent to MTN and we will call you with an update once we have received feedback from them
Please note an urgent follow up has been sent to MTN and we will call you with an update once we have received feedback from them
We sincerely apologize for any inconvenience.
Regards,
The Mondo Team
FL
Fatimah L's updateReviewer Update
16 Mar 2022, 06:55How urgent was this follow up if it is already 1 and a half months and no one has gotten back to me? You guys are *****s. You don't care about your customers at all. It's disgusting!
FL
Fatimah L's update16 Mar 2022, 06:55
Reviewer Update
How urgent was this follow up if it is already 1 and a half months and no one has gotten back to me? You guys are *****s. You don't care about your customers at all. It's disgusting!
Mondo's replyOfficial
31 May 2022, 09:42Good day,
Please be advised that the account holder's account was credited earlier this year by MTN.
Credit SR Numbers: *** & ***.
For further assistance regarding the credit, please contact MTN Accounts on *** or 083135.
The above query will now be closed.
Regards,
The Mondo Team
Please be advised that the account holder's account was credited earlier this year by MTN.
Credit SR Numbers: *** & ***.
For further assistance regarding the credit, please contact MTN Accounts on *** or 083135.
The above query will now be closed.
Regards,
The Mondo Team
Mondo's reply31 May 2022, 09:42
Official
Good day,
Please be advised that the account holder's account was credited earlier this year by MTN.
Credit SR Numbers: *** & ***.
For further assistance regarding the credit, please contact MTN Accounts on *** or 083135.
The above query will now be closed.
Regards,
The Mondo Team
Please be advised that the account holder's account was credited earlier this year by MTN.
Credit SR Numbers: *** & ***.
For further assistance regarding the credit, please contact MTN Accounts on *** or 083135.
The above query will now be closed.
Regards,
The Mondo Team