DG
Dale G
1 reviews | Active since Nov 2014
28 Oct 2021, 20:13
********** order, please assist
I have an existing contract with MTN and suddenly started receiving emails to say that a new contract had been app**** for under my name (which didn't original from me). It is a high priority and potentially ********** case. MTN advised that the application originated from the Mondo website and only they can resolve the issue. So I called Mondo call center and the people were friendly but that cannot cancel this order! They say the only way to cancel this is to cancel the courier service. But this is not good enough for an urgent matter like this. Can anyone please advise if there is a ***** department or assist in ensuring this delivery of device etc does not take place??? Please advise urgently. Regards
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Replies (2)
Mondo's replyOfficial
28 Oct 2021, 20:45 Hi Dale,
Thank you for taking the time to write to us about your MTN ********** application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO147171.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN ********** application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO147171.
Regards,
The Mondo Team
Mondo's reply28 Oct 2021, 20:45
Official
Hi Dale,
Thank you for taking the time to write to us about your MTN ********** application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO147171.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN ********** application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO147171.
Regards,
The Mondo Team
Mondo's replyOfficial
09 Nov 2021, 09:02Hi Dale,
Trust you are well.
Please note that the recent MTN application, which was processed has been cancelled.
Your query has been resolved and will be closed.
We do apologize for the inconvenience caused.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that the recent MTN application, which was processed has been cancelled.
Your query has been resolved and will be closed.
We do apologize for the inconvenience caused.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply09 Nov 2021, 09:02
Official
Hi Dale,
Trust you are well.
Please note that the recent MTN application, which was processed has been cancelled.
Your query has been resolved and will be closed.
We do apologize for the inconvenience caused.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that the recent MTN application, which was processed has been cancelled.
Your query has been resolved and will be closed.
We do apologize for the inconvenience caused.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team