********** debits for months, no assistance

In July I received a call from a Mondo sales agent with an offer for a data only sim for R199, I took up the offer and the agent then took all my details and said I would receive the card within 5-7 days.

Sure enough the following week I received 3 Mtn cards, I assumed the extra 2 were backups in case I lost any. So I happily used the data and monthend (end of August) they debit my account for R250. I thought the extra R50 was for admin charges so I paid it no mind.

I continued using the card but 30 days later (end of September), they debit my account for -R1 144.24. I called and they said they will investigate and requested my bank statement, they then confirmed the error was on their side and they would credit my account and cancel the other 2 cards.

30 days later (end of October) my account gets debited for -R 1,952.74. I called again and they said sorry only one card was closed this time and the other card was pending and they will credit my account and fix the issue.

30 days later (end of November) they debited my account for -R1690.62. Clearly still no resolution to this matter, my original contract was for R199pm, i called again and they said they are sorry and will credit my account and fix the matter.

It is now 13 December, 5 months later and I am still yet to receive a call or resolution to the matter, everytime i call they say they will escalate the issue and call me back. I am yet to receive a call from anyone. I have spent hundres of rands calling the call center and am no further today than 4 months ago.

How can an Mtn contractor operate so difunctionally?

There are many other people who have similar complaints about them on hellopeter. It must be a ********** business strategy of some sort