YA
Yaseen A

1 reviews | Active since Dec 2013

31 Oct 2017, 14:05

********** contract taken out by sale consultant(Oriel Naidoo) my name

On the 15 Sept 17 I received a call from mondo enquiring on the address to deliver I've never taken out an account with this company On the 18 Sept 17 (***)I called in spoke to a rasool ngcobo explaining the situation she then opened a case with *** Five days later with no response from mondo I called in spoke to a Yautan Naidoo on the 22 Sept 17 he gave me the name of the sales consultant (Oriel Naidoo)who commented the ********** sale he then advised me that my claim is valid and all will be cancelled. Today the 31 October 17 I've received a bill from mtn for R2808.42 WITHOUT ACCOUNT NUMBER ADVISING ME THAT MY ACCOUNT HAS BEEN HANDED OVER TO THE LEGAL DEPARTMENT FOR COLLECTION. I've called in today 31 Oct 17 and spoke to rasool who advised me that contract had not been cancelled at mtn via Mondo although the package was returned to mtn on the 29 Sept 17 I've waisted a lot of TIME AND MONET trying to correct there ********** transactions. Mondo is a ****TY COMPANY TRAPPING AND DE*****ING CUSTOMERS and major companies like mtn use them as subsidiaries for contract sales without any regard for customer privacy giving them access to customer details such as bank details address and identity numbers making ***** simple for Mondo.

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Replies (3)
Mondo
Mondo's reply31 Oct 2017, 14:53
Official

Good day Yaseen,

We acknowledge receipt of your query.

We will ensure that your query is resolved ASAP.

We apologize for the inconvenience caused. A senior consultant will be contacting you shortly.

Kind Regards,

The Mondo Team

YA
Yaseen A's update15 Nov 2017, 10:49
Reviewer Update
Amazing today is the 15.11.17 mondo/reward co has done nothing yet no feed back or anything the consultant (Crescens Roland Varathan) , has not replyed to my email on the 7.11.17 I really wonder professional this company is maybe I need to mtn on hellopeter as well to get some1 response.
Mondo
Mondo's reply16 Nov 2017, 10:19
Official

Good day Yaseen.

As per your conversation with our consultant, we are currently liaising with MTN to provide a speedy resolution.

Once again we appreciate your patience in resolving this matter.

Kind Regards,

The Mondo Team

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