mM
madoda M
1 reviews | Active since Jul 2013
03 Oct 2019, 12:01
********** contract
I signed up for a sim only contract with MTN for R199 per month for 40Gigs(20G pick and 20 Gig off Peak) however I got the bill from MTN for R300. I called MTN and they advised that my contract if for R300. Logged an investigation with them last week Friday, still no feedback and when I call their call centre they don't have any feedback. I also spoke to Noxolo and requested a copy of the contract and she sent me an application form which states that I signed up for R20 DISC+(15GB+15GB NIGHT EXPRE, XVD20 for R300 per month which is not the case. Kindly rather process a cancellation for the contract
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Replies (8)
Mondo's replyOfficial
03 Oct 2019, 12:05Good Day Madoda,
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Mondo's reply03 Oct 2019, 12:05
Official
Good Day Madoda,
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Mondo's replyOfficial
07 Oct 2019, 10:00Good Day Madoda,
As discussed with our consultant please note that we have logged an investigation for you.
We have requested for our team to prioritize this and we will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant please note that we have logged an investigation for you.
We have requested for our team to prioritize this and we will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply07 Oct 2019, 10:00
Official
Good Day Madoda,
As discussed with our consultant please note that we have logged an investigation for you.
We have requested for our team to prioritize this and we will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant please note that we have logged an investigation for you.
We have requested for our team to prioritize this and we will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
08 Oct 2019, 16:42Good Day Madoda,
As discussed with our consultant please note that the cancellation has been sent to the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant please note that the cancellation has been sent to the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply08 Oct 2019, 16:42
Official
Good Day Madoda,
As discussed with our consultant please note that the cancellation has been sent to the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant please note that the cancellation has been sent to the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
14 Oct 2019, 14:36Good Day Madoda,
Please note that your cancellation is still in progress.
We have requested for the network service provider to prioritize this request.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that your cancellation is still in progress.
We have requested for the network service provider to prioritize this request.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply14 Oct 2019, 14:36
Official
Good Day Madoda,
Please note that your cancellation is still in progress.
We have requested for the network service provider to prioritize this request.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that your cancellation is still in progress.
We have requested for the network service provider to prioritize this request.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
17 Oct 2019, 14:22Good Day Madoda,
Please note that the network service provider has given us a reference number for the cancellation request.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that the network service provider has given us a reference number for the cancellation request.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply17 Oct 2019, 14:22
Official
Good Day Madoda,
Please note that the network service provider has given us a reference number for the cancellation request.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that the network service provider has given us a reference number for the cancellation request.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
mM
madoda M's updateReviewer Update
21 Oct 2019, 13:08Hi, I just received got an invoice from mtn which states that I still have to pay R299 for this month can you kindly follow this up ?
mM
madoda M's update21 Oct 2019, 13:08
Reviewer Update
Hi, I just received got an invoice from mtn which states that I still have to pay R299 for this month can you kindly follow this up ?
Mondo's replyOfficial
21 Oct 2019, 13:16Good Day Madoda,
Please note that we have escalated your cancellation to higher management and we have also made contact with you to provide the reference numbers for the cancellation.
We will continue to keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we have escalated your cancellation to higher management and we have also made contact with you to provide the reference numbers for the cancellation.
We will continue to keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply21 Oct 2019, 13:16
Official
Good Day Madoda,
Please note that we have escalated your cancellation to higher management and we have also made contact with you to provide the reference numbers for the cancellation.
We will continue to keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we have escalated your cancellation to higher management and we have also made contact with you to provide the reference numbers for the cancellation.
We will continue to keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
25 Oct 2019, 16:41Good Day Madoda,
As discussed with our consultant, please note that your contract has been successfully cancelled and your query is resolved.
The network service provider will arrange for the credits to be passed for you.
Should you have any further queries please feel free to call us on ***.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that your contract has been successfully cancelled and your query is resolved.
The network service provider will arrange for the credits to be passed for you.
Should you have any further queries please feel free to call us on ***.
Kind Regards,
Mondo Team
Mondo's reply25 Oct 2019, 16:41
Official
Good Day Madoda,
As discussed with our consultant, please note that your contract has been successfully cancelled and your query is resolved.
The network service provider will arrange for the credits to be passed for you.
Should you have any further queries please feel free to call us on ***.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that your contract has been successfully cancelled and your query is resolved.
The network service provider will arrange for the credits to be passed for you.
Should you have any further queries please feel free to call us on ***.
Kind Regards,
Mondo Team