********** cell phone contract from Mondo

One of Mondo's staff members **********ly took out a cell phone contract on my name. From November 2021 I have been debited from my bank account. It's been three months now and it has not been sorted out. I have sent all the paper work to modo and they tell me it's still under investigation. They have received the package back from the ********** party but they still choose to debit my account. This has cost me undue stress and having to pay unnecessary bank charges. There is no management that can help me at mondo. Please be careful of staff at mondo. They are using our information **********ly, and getting away with it. I don't know how long I have to wait for this to be sorted out.