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NM
Ntombi M

1 reviews | Active since Oct 2013

28 Sept 2021, 15:15

********** Application

I am disappointed with MTN & Mondo (first time hearing about them) ********** contract application (Dealer code SABC1718) was initiated today without my consent, incorrect details only made aware when I received an email confirming application. I didn't submit nor request a contract. Please can someone get the culprit

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Replies (3)
NM
Ntombi M's update28 Sept 2021, 15:29
Reviewer Update
Hi,

This is not an MTN query as they referred me to you as the contract application was done by your MONDO team without getting the correct documents. I don't need a new phone or contract. This is a ********** application done by some ******** using my name. I will wait for positive feedback and resolved query. Its 2021, we are well aware about identity theft for *****
Mondo
Mondo's reply28 Sept 2021, 15:46
Official
Hi Ntombi,

Trust you are well.

Thank you for raising your query with us.

As per your telephonic discussion with Nicole, please note that we have sent a request to the relevant department to cancel the in progress application.

We will provide you with feedback within 24-48 working hours time.

We do apologize for the inconvenience caused.

Regards,

The Mondo Team
Mondo
Mondo's reply01 Oct 2021, 13:06
Official
Hi Ntombi,

Trust you are well.

Please note that the MTN application has been cancelled.

Your query has been resolved and will be closed.

For further enquiries, you may contact our Customer Care Team.

Regards,

The Mondo Team