********** and unacceptable action by MONDO MOBILE on behalf of TELKOM

<p>I recieved a call from a sales consultant last week Thursday, 17th of November 2016 who tried to sell me a 30G LTE package from Telkom. I had much reservation but the consultant was good and he convinced me to sign up - based on "UNLIMITED VIEWING DATA" for SHOWMAX, if I paid an additional R99.</p> <p>I confirmed this x5 with the consultant as I was cognisant of the fact that the call was being recored. He reconfirmed and even told me to "ensure that I used the maxumum vieiwng data as it was FREE" I proceeded to take the deal but thereafter I went onto the TELKOM website only to find out that I get 1G of free viewing DATA on a 30G LTE contract NOT UNLIMITED VIEWING. Thus the agent had **** and materiallly misrepresented the deal to me. </p> <p>Thereafter, immediaitly called the call center only to be put on hold for 30 minutes on Friday, 18th of Nivember 2016. I ended the call and also sent an email as instructed by their website but to date, I have recieved no response. I am then notifed by my bank that I have been debited by MONDO Mobile for an ADMIN Fee.</p> <p> </p> <p>I then continued calling their call center until I finally got through on Monday, the 21st of November 2016. I informed the agent of what had happened and that I expect a refund and cancellation to happen.</p> <p> </p> <p>The agent then tells me that I WILL NOT GET A REFUND AS THEIR TERMS STATE THAT THE ADMIN FEE IS NON REFUNDABLE. I then continue explaining to her that I was **** to and this is clear ********** behaviour and thus I should have never been charged and furthermore, I cancelled because of this misrepresentation.</p> <p> </p> <p>I then asked for a MANAGER and she said none were available. I then requested a MANAGER call me back but clearly this is not a serious enough issue to warrant a call back as Iv not heard from them.</p> <p> </p> <p>DO NOT BE ******* OR FOOLED BY THIS COMPANY- MONDO MOBILE, THEIR AGENTS CLEARLY LIE TO GET DEALS AND THEN THEY CHARGE YOU A FEE EVENTHOUGH THE FAULT IS ON THEIR SIDE.</p> <p> </p> <p>IF I AM NOT REFUNDED, I WILL BE APPROACHING THE OUMBUDSMAN AND CONSUMER PROTECTION COUNCIL AS THIS IS UNACCEPTABLE.</p> <p>THE ONLY REASON I AM CANCELLING IS DUE TO A LIE BY MONDO, NOT BECUASE I WANT TO GET OUT THE DEAL.</p> <p>I HOPE TO GET A RESPONSE AND RESOLUTION THROUGH THIS PLATFORM.</p>