AJ
Adelaide J
1 reviews | Active since Jun 2021
20 Jun 2021, 22:57
********** and ***********
Terrible customer service . Offers contracts but doesn’t not provide service as per contract together with MTN. Both companies refuses to take accountability and would rather blacklist their customers and disconnect their lines due to their own incompetence
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
21 Jun 2021, 08:42Hi Adelaide,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124526
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124526
Regards,
The Mondo Team
Mondo's reply21 Jun 2021, 08:42
Official
Hi Adelaide,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124526
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124526
Regards,
The Mondo Team
Mondo's replyOfficial
24 Jun 2021, 10:57Hi Adelaide,
Our team has emailed you the feedback.
We have correctly captured your package.
We have emailed you the contractual agreement which you may use when querying allocation with MTN.
Your query will be closed on our side.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Our team has emailed you the feedback.
We have correctly captured your package.
We have emailed you the contractual agreement which you may use when querying allocation with MTN.
Your query will be closed on our side.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply24 Jun 2021, 10:57
Official
Hi Adelaide,
Our team has emailed you the feedback.
We have correctly captured your package.
We have emailed you the contractual agreement which you may use when querying allocation with MTN.
Your query will be closed on our side.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Our team has emailed you the feedback.
We have correctly captured your package.
We have emailed you the contractual agreement which you may use when querying allocation with MTN.
Your query will be closed on our side.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
AJ
Adelaide J's updateReviewer Update
24 Jun 2021, 11:32This here is a lie. I asked the consultant to call me back as I was in a meeting and we could not speak. For her to go ahead and send me a contract that I am well aware of and give a standard answer just goes to show how less Mondo cares for their customers. Terrible service as usual
AJ
Adelaide J's update24 Jun 2021, 11:32
Reviewer Update
This here is a lie. I asked the consultant to call me back as I was in a meeting and we could not speak. For her to go ahead and send me a contract that I am well aware of and give a standard answer just goes to show how less Mondo cares for their customers. Terrible service as usual
Mondo's replyOfficial
24 Jun 2021, 16:29Hi Adelaide,
We do care about the issues you have been experiencing and we sincerely apologize for this.
MTN will be able to advise on the data allocation.
Our team has provided you with the necessary information.
We hope your query is resolved with MTN soon.
Regards,
The Mondo Team
We do care about the issues you have been experiencing and we sincerely apologize for this.
MTN will be able to advise on the data allocation.
Our team has provided you with the necessary information.
We hope your query is resolved with MTN soon.
Regards,
The Mondo Team
Mondo's reply24 Jun 2021, 16:29
Official
Hi Adelaide,
We do care about the issues you have been experiencing and we sincerely apologize for this.
MTN will be able to advise on the data allocation.
Our team has provided you with the necessary information.
We hope your query is resolved with MTN soon.
Regards,
The Mondo Team
We do care about the issues you have been experiencing and we sincerely apologize for this.
MTN will be able to advise on the data allocation.
Our team has provided you with the necessary information.
We hope your query is resolved with MTN soon.
Regards,
The Mondo Team
AJ
Adelaide J's updateReviewer Update
24 Jun 2021, 17:09Your team has not spoken to me. Your team member said she will call me back after my meeting and her meeting as well before the end of the day. Do you perhaps want to speak to her and ask her to call me back or rather get someone else to call me and whoever is responding here can have a bit of decency and customer service
AJ
Adelaide J's update24 Jun 2021, 17:09
Reviewer Update
Your team has not spoken to me. Your team member said she will call me back after my meeting and her meeting as well before the end of the day. Do you perhaps want to speak to her and ask her to call me back or rather get someone else to call me and whoever is responding here can have a bit of decency and customer service
Mondo's replyOfficial
28 Jun 2021, 14:12Hi Adelaide,
If you still require a consultant to call you, we can arrange for that however we are unable to assist or make any changes as the deal was captured correctly on our side.
You would need to escalate this to MTN as the network service provider does the allocation.
Regards,
The Mondo Team
If you still require a consultant to call you, we can arrange for that however we are unable to assist or make any changes as the deal was captured correctly on our side.
You would need to escalate this to MTN as the network service provider does the allocation.
Regards,
The Mondo Team
Mondo's reply28 Jun 2021, 14:12
Official
Hi Adelaide,
If you still require a consultant to call you, we can arrange for that however we are unable to assist or make any changes as the deal was captured correctly on our side.
You would need to escalate this to MTN as the network service provider does the allocation.
Regards,
The Mondo Team
If you still require a consultant to call you, we can arrange for that however we are unable to assist or make any changes as the deal was captured correctly on our side.
You would need to escalate this to MTN as the network service provider does the allocation.
Regards,
The Mondo Team