********** and dishonest service

A representative of Mondo Mobile named Neil (Ross/ Rosher?) phone me from ********** and informed me today that the Wi-Fi contract of number 063...6846 has expired end of December 2017 and is now on a month to month. He said that unless I renew the contract, it will result in a higher monthly tariff of R249.00 per month, and that the renewed monthly tariff will be R109.00 per month for 2Gig day and 2Gig night, totaling 4Gigs per month. Please refer to the telephone conversation (recorded by their system) between myself and Neil, of which my daughter listened to the conversation. I asked Neil more than once when the contract expired, upon which he rep**** each time, confirming it expired and is now on a month to month.

When I got home I informed my wife and we found the original documents (Delivery note, Tax Invoices and Statement) relating to the start date of this contract and found that it has NOT expired yet as claimed by Neil. The Wi-Fi devise was only delivered to me on 7 April 2016 (Refer Tax Invoice Y ********** dated 29/Mar/2016). This contract is for 24 months, which means it only expires end of March 2018.

I found the service provided by Neil as ********** and dishonest, which I also now reports to the CEO of Vodacom. This is also listed on HELLO PETER.COM and I intend going public with this incident. I will also seek legal advice in taking legal action against Neil and or Mondo Mobile as this is seen in a very serious light.

I await written confirmation for the cancellation of the above upgrade within 24 hours from Mondo, failing which will result in legal action instituted against Mondo Mobile and Neil.

I will also keep Hello Peter posted.